Desktop Support Technician – Onsite & Remote Helpdesk

Axiom Technologies; Napoli; On-site; EUR 26,000 - 38,000; Full time

Job summary

Axiom Technologies in Napoli is seeking a capable IT Desktop Support Technician to join our onsite team. You will provide first- and second-level support across desktops, laptops, printers and mobile devices, ensuring timely resolution and minimal downtime.

The role involves OS installation, troubleshooting, user onboarding, asset inventory, and collaboration with IT teams. On-site work may be required, with occasional after-hours support during maintenance windows.

Qualifications

• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS and Office 365.
• Familiar with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile support.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and software.
• Troubleshoot hardware, software, and peripherals (monitors, keyboards, docking stations).
• Set up new employee workstations, accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and remote desktop connectivity.
• Collaborate with IT teams on escalated issues and security practices.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies in Napoli is seeking a capable IT Desktop Support Technician to join our onsite team. You will provide first- and second-level support across desktops, laptops, printers and mobile devices, ensuring timely resolution and minimal downtime.

The role involves OS installation, troubleshooting, user onboarding, asset inventory, and collaboration with IT teams. On-site work may be required, with occasional after-hours support during maintenance windows.