IT Desktop Support- Naples, Italy (Dispatch/On Demand Request).

Axiom Technologies Pty Ltd.; Napoli; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable IT professional to coordinate desktop support activities across our organization, providing onsite and on-call assistance to end-users to ensure timely and reliable service delivery.

The role covers providing first- and second-level support for desktops, laptops, printers, and mobile devices, installing OSes, handling incidents, and collaborating with IT teams on projects.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 1+ year in desktop support, helpdesk, or IT role.
• Strong Windows OS, Office 365, and basic networking knowledge.
• Experience with ServiceNow, Zendesk or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile support.
• Respond to service requests via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software.
• Troubleshoot hardware, software, and peripherals.
• Set up new employee workstations and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and remote desktop.
• Collaborate with IT teams on escalations and projects.
• Follow security protocols, antivirus, patching, and data protection.

Skills

Windows OS

Office 365

Basic networking

Troubleshooting

Communication

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.