Desktop Support Technician - Windows/macOS & Remote Help

Axiom Technologies Pty Ltd.; Lecce; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies is seeking a capable IT professional to coordinate and deliver desktop support for a range of devices in our Lecce, Italy office. You will provide onsite/on‑call assistance to end-users, ensuring timely and accurate service delivery and collaboration with other IT teams.

Responsibilities include configuring new workstations, managing assets, and supporting VPN/remote access. Strong Windows and Office 365 knowledge, plus familiarity with ServiceNow or Zendesk, are required.

Competenze

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and remote desktop access.
• Collaborate with IT teams on escalated issues and projects.
• Follow security policies, antivirus, and patching procedures.

Conoscenze

Communication

Troubleshooting

End-user support

On-site support

Formazione

Bachelor’s degree in Computer Science/IT

Strumenti

ServiceNow

Zendesk

JIRA

Office 365

Descrizione del lavoro

Axiom Technologies is seeking a capable IT professional to coordinate and deliver desktop support for a range of devices in our Lecce, Italy office. You will provide onsite/on‑call assistance to end-users, ensuring timely and accurate service delivery and collaboration with other IT teams.

Responsibilities include configuring new workstations, managing assets, and supporting VPN/remote access. Strong Windows and Office 365 knowledge, plus familiarity with ServiceNow or Zendesk, are required.