IT Desktop Support Technician — Onsite & Flexible Hours

Axiom Technologies Pty Ltd.; Pisa; Ibrido; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support professional to provide onsite and on-call assistance within our desktop computing environment in Pisa, Italy.

You will handle first- and second-level support for desktops, laptops, printers, and mobile devices, respond to tickets, and help maintain operating systems and applications. The role requires a Bachelor’s degree in IT and 1+ year of experience, with strong knowledge of Windows OS, Office 365, and basic networking.

Competenze

• Bachelor's degree or equivalent experience in computer science or IT.
• 1+ year of desktop support/helpdesk/IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conoscenze

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Problem solving

Ticketing systems

Formazione

Bachelor’s degree in Computer Science or related field

Strumenti

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Remote management tools

Descrizione del lavoro

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support professional to provide onsite and on-call assistance within our desktop computing environment in Pisa, Italy.

You will handle first- and second-level support for desktops, laptops, printers, and mobile devices, respond to tickets, and help maintain operating systems and applications. The role requires a Bachelor’s degree in IT and 1+ year of experience, with strong knowledge of Windows OS, Office 365, and basic networking.