Desktop Support Engineer: IT Troubleshooter & Setup Pro

SHI; Vada; On-site; EUR 23,000 - 32,000; Full time

Job summary

SHI is seeking a Desktop L1 Support technician in Italy to handle OS installation and configuration on laptops and desktops, and manage service requests through the ticketing portal. The role includes setup of standard office software, device IMAC processes, and basic network, printer, and VPN/IP configurations.

Responsibilities include diagnosing common software issues, reporting hardware problems to vendors, applying OS patches, antivirus installation, data recovery, and ensuring ticket

Responsibilities

• Installation and Configuration of OS on laptops & Desktops.
• Ticketing tool (Service Request portal) knowledge and its functionality.
• Configure desktop and laptop as per the desktop/laptop standardization policies
• Installation and Configuration of MS Office; Troubleshooting issues related to standard office software (MS Office Word, Excel, PowerPoint etc.)
• Installation / re-installation / configuration of in-scope client software / applications and other applicable business software
• IMAC submission for allocation and deallocation of devices
• Isolate system issues; diagnose standard software issues and report hardware issues to vendors
• Installation/Troubleshooting/re-installation/configuration of systems, printers, scanners; troubleshoot print queue issues
• Configure appropriate rights and permissions for accessing printers
• Configure Print Queues for Servers / Users / Groups
• Troubleshooting of critical network issues for end users
• Support for LAN issues, DHCP client
• Configuration of IP addresses in PCs and adding them to VLANs
• Installation / configuration of e-mail clients
• Performing user data recovery as applicable
• Installation and Configuration of Anti-Virus Software
• Install approved OS patches onto desktops / laptops
• Remove virus from desktops / laptops with antivirus software
• Troubleshooting of critical desktop & laptop hardware problems
• Raising tickets with coordination with vendor for hardware issues and follow up until closure
• Pick up the assigned service request & tickets and work until closure

Job description

SHI is seeking a Desktop L1 Support technician in Italy to handle OS installation and configuration on laptops and desktops, and manage service requests through the ticketing portal. The role includes setup of standard office software, device IMAC processes, and basic network, printer, and VPN/IP configurations.

Responsibilities include diagnosing common software issues, reporting hardware problems to vendors, applying OS patches, antivirus installation, data recovery, and ensuring ticket