Customer Success Support — Remote & Operations Enablement

LKQ Europe; Moncalieri; Ibrido; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

LKQ Europe is seeking a Customer Success Support to assist the Customer Success and Sales teams in delivering an excellent customer experience. The role ensures smooth operational processes, timely resolution of inquiries, and accurate management of administrative activities across order management, customer service, and post-sales tasks.

Reporting to the Head of Sales Enablement, Key Account Management & Operation, you will work cross-functionally with Sales, Logistics, Quality, Finance and

Competenze

• Diploma or Bachelor's degree in Business Administration, Economics, Management Engineering, Foreign Languages, or related field.
• Additional training or certification in Customer Service or Office Management is an advantage.
• 1–3 years of experience in customer service, back office, or commercial support roles.
• Familiarity with ERP systems, preferably Oracle.
• Strong communication and organizational skills.
• Fluency in French and English; Italian and/or another European language is a plus.

Mansioni

• Handle customer inquiries via email, phone, and digital channels with timely, professional responses.
• Support Customer Success Advisors and Account Managers in daily operations.
• Maintain accurate customer data and case information in internal systems.
• Coordinate order management and cross-department collaboration with Sales, Logistics, Quality and Finance.
• Prepare reports and KPI summaries on customer service performance.
• Contribute to process improvements to enhance quality and efficiency.

Conoscenze

Customer service

Back office

Commercial support

ERP systems

MS Office

Communication skills

Organizational skills

Multitasking

French & English fluency

Italian language a plus

Formazione

Diploma or Bachelor's degree in Business Administration, Economics, Management Engineering, Foreign Languages, or related field

Strumenti

Oracle ERP

Descrizione del lavoro

LKQ Europe is seeking a Customer Success Support to assist the Customer Success and Sales teams in delivering an excellent customer experience. The role ensures smooth operational processes, timely resolution of inquiries, and accurate management of administrative activities across order management, customer service, and post-sales tasks.

Reporting to the Head of Sales Enablement, Key Account Management & Operation, you will work cross-functionally with Sales, Logistics, Quality, Finance and