On-site Senior Customer Service Lead & Order Coordinator

adapa Group; Emilia-Romagna; Vor Ort; EUR 35.000 - 40.000; Vollzeit

Zusammenfassung

adapa Group in Europe is seeking a Customer Service Team Coordinator to manage a dedicated customer portfolio and coordinate the team's daily operational activities to ensure excellent service and efficient order management.

The role covers end-to-end order cycles in our ERP system, cross-functional collaboration with Sales, Finance, Production Planning, Operations and Logistics, and mentoring the customer service team in a fast-paced environment in Emilia-Romagna, Italy.

Qualifikationen

• High school diploma or degree in Economics, Business, Languages or related field.
• 3 to 5 years of experience in Customer Service, Order Management or Sales Administration.
• Solid knowledge of end-to-end order management processes and ERP systems.
• Previous coordination experience is an advantage.
• Experience in manufacturing, industrial or international organisations is preferred.
• Good command of Microsoft Office, particularly Excel and PowerPoint.
• English level B2 or above; additional languages are an advantage.
• Strong customer orientation, organisational skills and attention to detail.
• Proactive, collaborative and able to manage priorities effectively in a fast-paced environment.

Aufgaben

• Manage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
• Verify commercial, administrative and logistics information and handle order amendments or exceptions.
• Provide customers with timely updates on order status, product availability and delivery lead times.
• Manage enquiries, complaints and escalations, coordinating with the relevant departments.
• Collaborate with Sales, Finance, Production Planning, Operations and Logistics.
• Coordinate daily team activities, workloads, priorities and service coverage.
• Support team members with complex issues, urgent requests and operational escalations.
• Monitor Customer Service KPIs, deadlines and service levels.
• Identify improvement opportunities and contribute to cross-functional optimisation projects.
• Support onboarding, coaching and operational training within the team.

Kenntnisse

Customer service orientation

Organisational skills

Attention to detail

Proactive

Ausbildung

High school diploma or degree in Economics, Business, Languages or related field

Tools

ERP systems

Microsoft Office

Excel

PowerPoint

Jobbeschreibung

adapa Group in Europe is seeking a Customer Service Team Coordinator to manage a dedicated customer portfolio and coordinate the team's daily operational activities to ensure excellent service and efficient order management.

The role covers end-to-end order cycles in our ERP system, cross-functional collaboration with Sales, Finance, Production Planning, Operations and Logistics, and mentoring the customer service team in a fast-paced environment in Emilia-Romagna, Italy.