Customer Success & Operations Coordinator

Malvern Panalytical; Lissone; On-site; EUR 28,000 - 38,000; Full time

Job summary

Malvern Panalytical, a leader in material characterization, is seeking a proactive Service Administrator for our Lombardy, Italy team. You will handle incoming customer calls, record messages, and process orders for spare parts while keeping records up to date.

Fluency in Italian and English, strong sales & customer service experience, and solid IT skills (SAP, Salesforce, Office365) are essential. You will coordinate with clients for entry documentation, manage stock, support engineers, and

Qualifications

• Sales and customer service experience (essential).
• Excellent verbal and written communication skills.
• Native Italian and fluent in English.
• Complaint resolution experience.
• Strong organization and administrative abilities.

Responsibilities

• Receiving and registering incoming customer calls with a professional manner.
• Order spare parts for customers, engineers and stock, keeping records up to date.
• Manage and control local stock efficiently.
• Coordinate with clients the entry documentation required for Malvern Panalytical technicians.
• Management of engineer Dispatch Console and tracking via cases and Work Orders.
• Schedule Preventative Maintenance visits for engineers monthly using the PM planner.
• Prepare quotations and ensure Terms and Conditions are agreed.
• Contracts administration and support including quotes and post-warranty/end dates.
• Use SAP purchasing to raise requisitions as required.
• Cover for absent staff to maintain business continuity.
• Support returns and repairs through correct systems.
• Monitor and manage stock levels and audits across local service org.
• Prepare quotations and maintenance contract offers.
• Manage orders, confirmations, and billing plans.
• Monitor invoices, installments, and contract due dates.
• Administrative support for Public Administration documentation.
• Support logistics activities (shipments, returns).
• Maintain service and commercial billing archives.

Skills

Sales & Customer Service

Communication skills

Italian & English

Complaint resolution

Organization

SAP

Salesforce

Office365

Tools

SAP

Salesforce

Office365

Job description

Malvern Panalytical, a leader in material characterization, is seeking a proactive Service Administrator for our Lombardy, Italy team. You will handle incoming customer calls, record messages, and process orders for spare parts while keeping records up to date.

Fluency in Italian and English, strong sales & customer service experience, and solid IT skills (SAP, Salesforce, Office365) are essential. You will coordinate with clients for entry documentation, manage stock, support engineers, and