Customer Service Administrator (f/m/d)

Dr. Beckmann Group; Lombardia; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Growth opportunities

Job summary

Dr. Beckmann Group in Milan, Italy is seeking a Customer Service Administrator (f/m/d) to be the go-to contact for Italian customers, managing orders, data, and cross-functional collaboration with Sales, Supply Chain and Finance.

You will operate SAP order processing, maintain customer data, coordinate deliveries, and support invoicing while tracking KPIs to improve service levels in a hybrid work setting.

Qualifications

• A bachelor's degree in Business Administration, Logistics or a related field.
• At least 3 years of experience in customer service, sales administration or logistics.
• Hands-on experience with order processing, invoicing and customer coordination.

Responsibilities

• Handle customer orders in SAP, including changes, cancellations and postponements.
• Maintain customer master data and order information to ensure transparency and reliable order tracking.
• Coordinate deliveries with Demand & S&OP to manage delays and changes.
• Respond to day-to-day questions about orders, changes and delivery dates with timely updates.
• Support Sales with customer administration, reporting and terms.

Skills

Customer service

Order processing

ERP systems (SAP)

MS Office

Data accuracy

Communication

Education

Bachelor's degree in Business Administration or Logistics

Tools

SAP

MS Office

Job description

Dr. Beckmann Group is a leading international brand specializing in high-quality household and fabric care solutions. With a strong presence across global markets, our mission is to deliver innovative, sustainable, and effective products that help consumers care for their homes and clothes responsibly.

Become part of our success story, and join our new team in Milan, Italy.

Your mission

As Customer Service Administrator (f/m/d) you are the go-to person for our Italian customers, making every order and interaction count. You operationally manage customer orders and sales administration, maintain accurate customer and commercial data and coordinate internally to ensure customer requests are handled promptly. By combining proactive communication and strong cross-functional collaboration, you help deliver a seamless customer experience. Working closely with Sales, Supply Chain and Finance, you turn customer needs into reliable service and ensure lasting partnerships.

• Handle customer orders: Enter, check and update orders in SAP, including changes, cancellations and postponements, ensuring accurate processing and timely delivery.
• Maintain commercial data: Set up and update customer-specific products, prices, discounts, commercial terms and agreed sell-in dates based on Sales agreements.
• Keep customer data accurate: Maintain customer master data and order information in SAP to ensure transparency and reliable order tracking.
• Be the customer’s go-to contact: Respond to day-to-day questions about orders, changes and delivery dates with clear, timely updates.
• Coordinate deliveries: Partner with Demand & Supply/S&OP to follow up on delays, missing products and delivery changes, keeping customers informed along the way.
• Manage claims and complaints: Register issues, coordinate with the relevant teams and follow through to resolution, ensuring customers receive timely feedback.
• Support Sales: Assist Key Account Managers with customer administration, commercial conditions, reporting and other customer-related activities.
• Support invoicing and receivables: Work with Finance to resolve invoice discrepancies, customer deductions and disputed or unpaid invoices.
• Monitor service performance: Track KPIs such as response and resolution times, order accuracy and customer satisfaction, identifying recurring issues and improvement opportunities.
• Improve how we work: Help streamline processes, reduce avoidable costs and maintain clear, effective Standard Operating Procedures (SOPs).
• Collaborate across teams: Work closely with Sales, Supply Chain, Operations, Warehouse and Finance, providing administrative backup to the Accountant when needed and within agreed responsibilities.

Your profile

• A bachelor's degree in Business Administration, Logistics or a related field.
• At least 3 years of experience in customer service, sales administration or logistics.
• Hands-on experience with order processing, invoicing and customer coordination.
• A good understanding of logistics and supply chain processes.
• Confidence working with ERP systems such as SAP and MS Office.
• Strong organizational skills, attention to detail and a practical, solution-oriented mindset.
• Clear communication skills and a customer-focused approach, with the ability to manage multiple priorities and collaborate across teams.
• Fluency in English and Italian.

What we offer

• Opportunity to work with a leading international brand in the FMCG sector
• Competitive salary package (ca €27,000-€33,000 annual gross salary, depending on experience and qualifications, in accordance with the applicable CCNL)
• Hybrid working model with 2 days home office and 3 days onsite in our offices per week
• A dynamic, collaborative, and growth-oriented work environment in a newly established team