Service Operations Coordinator

OMEGA, Inc.; Lissone; On-site; EUR 32,000 - 46,000; Full time

Job summary

Malvern Panalytical in Italy is seeking a Back Office Administrator to support the Service organization with admin management of quotations, orders, contracts, and billing plans. You will ensure data accuracy and compliance using SAP S/4HANA and Salesforce, coordinating with Service, Sales, and Finance teams across the territory.

The role focuses on process efficiency, stock control, and documentation; daily tasks include handling invoices, contracts, and service archives, while maintaining

Qualifications

• Experience in sales and customer service
• Excellent verbal and written communication
• Native Italian and fluent English
• Complaint resolution experience
• Strong organization and administrative abilities
• Proficient in SAP, Salesforce, and Office365
• Attention to detail and accuracy

Responsibilities

• Handle quotations, orders, contracts, and billing plans
• Administrative support for service documentation
• Coordinate with Service, Sales and Finance teams
• Manage local stock and logistics tasks
• Support return and repairs through correct systems
• Monitor invoices, installments, and contract due dates

Skills

Sales experience

Customer service

Verbal and written communication

Complaint resolution

Organization

Administrative abilities

Tools

SAP

Salesforce

Office365

Job description

Malvern Panalytical in Italy is seeking a Back Office Administrator to support the Service organization with admin management of quotations, orders, contracts, and billing plans. You will ensure data accuracy and compliance using SAP S/4HANA and Salesforce, coordinating with Service, Sales, and Finance teams across the territory.

The role focuses on process efficiency, stock control, and documentation; daily tasks include handling invoices, contracts, and service archives, while maintaining