Customer Success | French Speaking

Octorate; Lazio; Ibrido; EUR 22.000 - 24.000; Tempo pieno

Descrizione del lavoro

Octorate, a leading Travel SaaS company, seeks a Customer Support Specialist fluent in French to join our Rome team in a hybrid role. You will guide clients through digital transformation, optimize their platform configuration, and help partners across France and international markets maximize direct bookings.

Requirements include native or C1 French, and professional Italian and English. 1–3 years in hospitality or Travel Tech/SaaS is preferred.

Competenze

• French language fluency (written and spoken) at C1 or higher.
• Professional fluency in Italian and English required.

Mansioni

• Manage onboarding for new clients with optimal platform configuration.
• Provide expert support via chat, email, and phone for French-speaking markets.
• Act as a consultant to help clients maximize direct bookings with Octorate.
• Perform basic troubleshooting and coordinate with Product to report bugs or suggest improvements.
• Maintain and update French-language help center documentation and internal knowledge bases.
• Support training sessions and periodic business reviews with key accounts.

Conoscenze

French (C1)

Italian (professional)

English (professional)

Descrizione del lavoro

Location

Via Filippo Caruso, 23 – Rome (Hybrid)

Salary

€22,000 - €24,000 gross/year

About Octorate

Octorate is a leading Travel SaaS company and part of the Zucchetti Group. We develop a cloud-based, all-in-one platform designed to help hotels, BBs, and property managers simplify their daily operations and boost direct bookings.

Applications will only be considered if you are fluent (C1 minimum) in French.

The Role

We are looking for a Customer Support Specialist fluent in French to join our team Customer Success team in Rome. In this role you will be a strategic partner for our clients, guiding them through their digital transformation. You will ensure our partners across France and international markets get the most value out of Octorate.

Key Responsibilities

• Manage the onboarding process for new clients, ensuring optimal platform configuration.
• Provide expert assistance via chat, email, and phone, focusing on French-speaking markets.
• Act as a consultant to help clients maximize direct bookings through Octorate.
• Perform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.
• Maintain and update help center documentation and internal knowledge bases in French.
• Support training sessions and periodic business reviews with key accounts.

Requirements

• Language Skills: Native or C1 minimum fluency in French (written and spoken). Professional proficiency in Italian and English is also required.
• Location Flexibility: Availability to work in a hybrid setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).
• Experience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).

Why Octorate?

Joining Octorate means working at the heart of hospitality innovation. You will master complex software, learn the nuances of digital distribution, and contribute to the success of thousands of businesses worldwide.

Customer Success | French Speaking • remote, greater rome metropolitan area, Italy