Holiday Rental Agency Back Office Representative

Wanted in Rome; Roma; In loco; EUR 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

WonderWhereToStay in Rome is seeking a creative, proactive Back-Office Representative to join our tight-knit team. You will support our back-office and guest-relations operations by managing reservations across booking platforms, handling pre-arrival and in-stay communications, and coordinating with our on-site team in Rome.

The ideal candidate is fully bilingual in Italian and English, writes clearly in both languages, and has experience in hospitality or content editing.

Competenze

• Bilingual Italian and English fluency required; extra languages a plus.
• Clear and accurate writing in both languages with attention to guest communications.
• Experience in tourism or hospitality preferred.
• Strong communicative, service-oriented, hands-on mindset.
• Good knowledge of MS Office, especially Excel and Outlook.
• Experience in content editing and basic accounting or property management software is a plus.

Mansioni

• Support back-office and guest-relations operations.
• Manage reservations across booking platforms (Airbnb, Booking.com, Vrbo and others).
• Handle pre-arrival and in-stay guest communications.
• Keep property listings and descriptions up to date.
• Coordinate with on-site team.

Conoscenze

Bilingual Italian/English

Clear written communication

Customer service mindset

Organizational skills

Strumenti

MS Office (Excel & Outlook)

Descrizione del lavoro

WonderWhereToStay is all about creating unforgettable experiences for our guests in Rome and beyond. We stand for excellent customer service and a professional approach, with great emphasis on first-hand assistance to our international client base.

For our office in the historic center of Rome, we are looking for a creative, proactive and well-organized Back-Office Representative to join a tight-knit team that strives for excellence and grows together.

The role

You will support our back-office and guest-relations operations: managing reservations across booking platforms (Airbnb, Booking.com, Vrbo and others), handling pre-arrival and in-stay communication with guests, keeping property listings and descriptions up to date, and coordinating with our on-site team.

We are looking for someone who:

• Is fully bilingual in Italian and English; any additional language is a plus
• Writes clearly and accurately in both languages, with an eye for detail in guest communications
• Ideally has previous experience in tourism or hospitality, in Italy or abroad
• Is communicative, service-oriented and has a hands-on mentality in any situation
• Has good knowledge of MS Office (especially Excel and Outlook)
• Experience in content editing (e.g. property listings and descriptions), basic accounting or bookkeeping, and property management software is a plus.

What we offer:

• A fast-paced environment in contact with guests from all over the world
• A variety of challenging tasks across back-office administration and customer service
• A stable position in an ideal location in Rome's historic center

Applications are reviewed on a rolling basis. We look forward to meeting you!