B2B Tech Support | Spanish Speaking

Octorate; Latina; Ibrido; EUR 22.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

€8 daily meal voucher

Descrizione del lavoro

Octorate, a leading Travel SaaS company, is seeking a Customer Tech Support Specialist fluent in Spanish to join its Rome-based Customer Success team in a hybrid role. You will guide clients across Spain, LATAM and international markets, onboarding new customers and ensuring optimal configuration of the platform.

The ideal candidate has 1–3 years in hospitality tech, fluent Spanish (C1), and professional Italian and English; duties include support via chat, email and phone, bug reporting with

Competenze

• Native or C1 fluency in Spanish (written and spoken).
• Professional proficiency in Italian and English.
• 1–3 years of experience in Hospitality (Hotels, Property Management, or Travel Tech/SaaS).

Mansioni

• Own the onboarding process for new clients, ensuring optimal platform configuration.
• Provide expert support via chat, email and phone focusing on Spanish-speaking markets.
• Troubleshoot issues and coordinate with Product to report bugs or suggest enhancements.
• Maintain and update help center documentation and internal knowledge bases in Spanish.
• Support training sessions and periodic business reviews with key accounts.

Conoscenze

Spanish (C1)

Italian

English

Customer support

Descrizione del lavoro

Please note: Applications will only be considered if you are fluent (C1 minimum) in Spanish

Location: Via Filippo Caruso, 23 – Rome (Hybrid)

Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM, with a one-hour lunch break.

Salary: €22,000–€24,000 gross per year, plus an €8 meal voucher for each day worked at the office.

About Octorate

Octorate is a leading Travel SaaS company and part of the Zucchetti Group. We develop a cloud-based, all-in-one platform designed to help hotels, B&Bs;, and property managers simplify their daily operations and boost direct bookings.

The Role

We are looking for a Customer Tech Support Specialist fluent in Spanish to join our Customer Success team in Rome. In this role you will be a strategic partner for our clients, guiding them through their digital transformation. You will ensure our partners across Spain, LATAM and international markets get the most value out of Octorate.

Key Responsibilities

• Manage the onboarding process for new clients, ensuring optimal platform configuration.
• Provide expert assistance via chat, email, and phone, focusing on Spanish-speaking markets.
• Perform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.
• Maintain and update help center documentation and internal knowledge bases in Spanish.
• Support training sessions and periodic business reviews with key accounts.

Requirements

• Language Skills: Native or C1 minimum fluency in Spanish (written and spoken). Professional proficiency in Italian and English is also required.
• Location & Flexibility: Availability to work in a hybrid setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).
• Experience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).

Why Octorate?

Joining Octorate means working at the heart of hospitality innovation. You will master complex software, learn the nuances of digital distribution, and contribute to the success of thousands of hotels and vacation rentals worldwide.