Customer Success Associate II – Pre & Post Sales

Axcelis Technologies; Bardi; On-site; EUR 28,000 - 42,000; Full time

Job summary

Axcelis Technologies is seeking a Customer Service Representative to maintain direct contact with customers before and after a sale, using phone, email, chat or social platforms.

You will support the sales team by building positive relationships, work with distributors to capture equipment issues, coordinate with multiple departments to hit service sales goals and generate reports for management.

Qualifications

• Bachelor's degree with 2-4 years of professional experience.

Responsibilities

• Maintain direct contact with customers before and/or after the sale via telephone, email, chat or social platforms.
• Support sales team by developing and maintaining positive customer relations (CRM) with clients/customers and coordinating with distributors to address equipment failures.

Skills

Bachelor's degree

2-4 years of experience

Education

Bachelor's degree

Job description

Axcelis Technologies is seeking a Customer Service Representative to maintain direct contact with customers before and after a sale, using phone, email, chat or social platforms.

You will support the sales team by building positive relationships, work with distributors to capture equipment issues, coordinate with multiple departments to hit service sales goals and generate reports for management.