Customer Success & Order Coordination Specialist

Smiths Interconnect; Genova; In loco; EUR 27.000 - 33.000; Tempo pieno

Descrizione del lavoro

Smiths Interconnect is seeking a Customer Service Coordinator to support the sales channel, review purchase orders, handle quotations, and manage backlog and returns across departments. You will communicate with customers via phone, email, and written updates to ensure a reliable, responsive experience and support revenue objectives.

You will collaborate with sales, operations, quality and shipping teams to translate customer needs into actions that ensure on-time delivery and informed customers

Competenze

• 3-5 years customer service or insides sales experience
• Knowledge of interconnection products and solutions
• High school diploma is required; bachelor’s degree preferred
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Knowledge of Glovia and Salesforce preferred
• Excellent time management, organizational, verbal and interpersonal skills
• Self-starter with multi-tasking abilities
• Flexible work schedule
• Customer satisfaction focus and strong relationship-building skills
• Fluent English (French) language

Mansioni

• Build productive, professional relationships with customers and internal stakeholders across departments
• Issue customer quotations and process purchase orders through review cycles
• Maintain up-to-date order backlog and provide proactive updates
• Coordinate with operations, quality, shipping and sales to meet on-time delivery goals
• Produce daily open-order and shipment reports for customers
• Support revenue objectives through effective sales support
• Collaborate across departments to improve processes
• Arrange internal and customer conference calls including engineering and management
• Follow EHS programmes and company policies

Conoscenze

Customer service experience

Interconnection products

MS Office

Salesforce

Glovia

Time management

Multitasking

Communication

French language

Formazione

High School Diploma

Bachelor's degree preferred

Strumenti

Glovia

Salesforce

Descrizione del lavoro

Smiths Interconnect is seeking a Customer Service Coordinator to support the sales channel, review purchase orders, handle quotations, and manage backlog and returns across departments. You will communicate with customers via phone, email, and written updates to ensure a reliable, responsive experience and support revenue objectives.

You will collaborate with sales, operations, quality and shipping teams to translate customer needs into actions that ensure on-time delivery and informed customers