Customer Solution Analyst: Orders & Analytics (1-Year)

Nestlé; Assago; In loco; EUR 31.000 - 37.000; Tempo pieno

Descrizione del lavoro

The Customer Solution Analyst at Nestlé Italy will support the Out-of-Retail business with order management, customer service activities, and reporting. You will manage administrative tasks, performance reporting, and customer complaint resolution to ensure service excellence and customer satisfaction.

This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.

Competenze

• 1–2 years of experience in Operations, Credit, Generating Demand, or Customer Analytics.
• University degree in Economics, Management Engineering, Business Administration, Statistics, or related fields.
• Fluent in Italian and English.
• Strong command of Excel and SAP; Power BI and Salesforce are a plus.
• Ability to manage multiple tasks and work with cross‑functional teams.

Mansioni

• Support the Customer Solution Analyst function with order management, customer service activities, and reporting.
• Provide end-to-end order management for Nestlé products and associated data accuracy.
• Collaborate daily with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support).
• Identify and resolve issues impacting order flow and customer satisfaction.

Conoscenze

Experience in operations

Experience in credit

Experience in generating demand

Experience in customer analytics

Fluent in Italian and English

Formazione

Economics

Management Engineering

Business Administration

Statistics

Supply Chain Management

Strumenti

Excel

SAP

Power BI

Sales Force

Descrizione del lavoro

The Customer Solution Analyst at Nestlé Italy will support the Out-of-Retail business with order management, customer service activities, and reporting. You will manage administrative tasks, performance reporting, and customer complaint resolution to ensure service excellence and customer satisfaction.

This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.