Order & Customer Success Coordinator (1-Year Fixed-Term)

Aliaxis; Casella; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual Bonus Plan

Hybrid working flexibility

Professional development opportunities

Global industrial group

Descrizione del lavoro

Aliaxis hires a Customer Service Operator on a 12-month fixed-term contract to manage end-to-end orders for the domestic market from Casella, Italy. You will partner with Supply Chain, Logistics, Sales and Finance to deliver accurate information, timely deliveries, and an outstanding customer experience.

You will coordinate with cross-functional teams, maintain data accuracy in ERP systems, and drive process improvements while contributing to service excellence and stakeholder satisfaction.

Competenze

• Experience in Customer Service or Order Management
• Strong ERP experience and data accuracy
• Excellent communication and stakeholder management skills
• Fluent Italian and English, additional languages a plus

Mansioni

• Act as the first point of contact for customers and manage orders from receipt to delivery
• Coordinate with Planning, Logistics, Warehouse, Sales and Finance to ensure accurate information and timely fulfillment
• Maintain and update customer and order data in ERP systems
• Monitor order status and proactively communicate with customers and stakeholders
• Handle complaints, returns and issue resolution following procedures
• Prepare reports to monitor service performance and KPI tracking

Conoscenze

Customer service

Order management

ERP systems

SAP SD

Attention to detail

Stakeholder management

Multilingual

Strumenti

SAP SD

Microsoft Dynamics AX

Descrizione del lavoro

Aliaxis hires a Customer Service Operator on a 12-month fixed-term contract to manage end-to-end orders for the domestic market from Casella, Italy. You will partner with Supply Chain, Logistics, Sales and Finance to deliver accurate information, timely deliveries, and an outstanding customer experience.

You will coordinate with cross-functional teams, maintain data accuracy in ERP systems, and drive process improvements while contributing to service excellence and stakeholder satisfaction.