Customer Solution Analyst Specialist - Order & Insights

Nestlé; Bardi; In loco; EUR 29.000 - 39.000; Tempo pieno

Descrizione del lavoro

Nestlé in Assago, Italy, is seeking a Customer Solution Analyst Specialist to support Nestlé and Purina Out-of-Retail with customer service activities, order management, and reporting. The CSA plays a key role in managing administrative tasks, performance reporting, and customer complaint resolution to ensure service excellence and customer satisfaction.

You will provide end-to-end support through the order process.

Competenze

• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Analytics or similar areas.
• University degree in Economics, Management Engineering, Business Administration, Statistics, Supply Chain Management or related fields.
• Fluent in Italian and English.

Mansioni

• Support Nestlé and Purina Out-of-Retail with customer service activities, order management and reporting.
• Manage end-to-end customer support throughout the order management process for Nestlé products.
• Collaborate daily with customers, sales force and internal stakeholders (Pricing, Credit, Logistics, Sales Support) to handle requests and resolve issues.

Conoscenze

Multitasking

Proactive mindset

Analytical thinking

Initiative

Formazione

University degree in Economics/Management/Supply Chain or related fields

Strumenti

Excel

SAP

Power BI

Salesforce

Descrizione del lavoro

Nestlé in Assago, Italy, is seeking a Customer Solution Analyst Specialist to support Nestlé and Purina Out-of-Retail with customer service activities, order management, and reporting. The CSA plays a key role in managing administrative tasks, performance reporting, and customer complaint resolution to ensure service excellence and customer satisfaction.

You will provide end-to-end support through the order process.