Customer Service Senior - Export

EssilorLuxottica; Settimo Milanese; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in eyewear is seeking a Customer Service Senior in Settimo Milanese, Italy. The role involves managing order processing, shipment coordination, and ensuring compliance with international regulations. Ideal candidates will have over 10 years of experience in customer service or sales, possess strong problem-solving skills, and be fluent in English plus another European language. A commitment to diversity and inclusivity is essential.

Competenze

• Previous experience of at least 10 years in a sales or customer service department with good knowledge of export Operations.
• Fluency in English and at least one other European language (spoken and written).
• Knowledge and use of IT and management tools.

Mansioni

• Manage quotations, order processing, and shipment coordination.
• Handle international export procedures and ensure compliance with regulations.
• Ensure smooth communication between internal departments and external partners.

Conoscenze

Fluency in English

Strong problem-solving skills

Adaptability

Teamwork mindset

Knowledge of export operations

Formazione

Commercial Technical Institute Diploma / Three-year degree

Strumenti

SAP

Descrizione del lavoro

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role

We are looking for a dynamic and flexible Customer Service Senior with an international mindset to join our team as a manager. The ideal candidate will have strong organizational skills, a problem-solving attitude, the ability to work in a team-oriented environment and leadership.

Main Responsibilities

• Manage quotations, order processing, and shipment coordination
• Handle international export procedures and ensure compliance with regulations
• Monitoring and coordination of all phases : order processing, invoicing, shipping, export formalities, with priority management
• Provide technical service support
• Maintain direct contact with freight forwarders and logistics providers
• Ensure smooth communication between internal departments and external partners
• Flexibility to handle new tasks

Main Requirements

• Commercial Technical Institute Diploma / Three-year degree
• Fluency in English and at least one other European language (spoken and written)
• Previous experience of at least 10 years in a sales or customer service department with good knowledge of export Operations
• Strong problem-solving skills, adaptability, and teamwork mindset
• Open-minded and internationally oriented
• Ability to operate in a dynamic and constantly changing work environment
• Knowledge of the main IT and management tools
• Knowledge and use of SAP

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.