Customer Service Representative – Travel Industry (Flexible Schedule)

hjbtravels; Italia; Ibrido; EUR 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible scheduling

Training and ongoing support

Advancement opportunities

Team-oriented work environment

Descrizione del lavoro

hjbtravels is seeking a reliable Customer Service Representative to support clients in the travel industry. You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

The role offers flexible scheduling (part-time or full-time) with training and ongoing support. You will join a supportive, team-oriented environment and have opportunities for advancement within the travel industry.

Competenze

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Mansioni

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Conoscenze

Verbal communication

Written communication

Time management

Attention to detail

Descrizione del lavoro

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment