Travel Customer Advocate — Flexible Hours & Growth

HB Travels; Desenzano del Garda; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible scheduling options

Opportunities for growth

Supportive and collaborative team environment

Job summary

A travel service company is seeking a dependable Customer Service Representative to assist clients within the travel industry. The role involves responding to customer inquiries and providing travel-related information while fostering a positive customer experience. Ideal candidates will have strong communication skills and a customer-first approach. The company offers training, flexible scheduling options, and opportunities for growth within the team environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers and online systems.
• Detail-oriented with a customer-first approach.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist customers with travel-related questions and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional, courteous, and timely communication.
• Follow company service standards and operational guidelines.
• Document customer interactions as required.

Skills

Strong written and verbal communication skills

Customer service experience

Ability to work independently

Comfortable using computers and online systems

Detail-oriented with a customer-first approach

Interest in the travel industry

Job description

A travel service company is seeking a dependable Customer Service Representative to assist clients within the travel industry. The role involves responding to customer inquiries and providing travel-related information while fostering a positive customer experience. Ideal candidates will have strong communication skills and a customer-first approach. The company offers training, flexible scheduling options, and opportunities for growth within the team environment.