Customer Service Representative (Travel Industry)

Hjbtravels; Napoli; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Collaborative team environment

Job summary

A travel services company based in Naples is looking for a motivated Customer Service Representative. The role involves assisting clients with travel inquiries, planning, and bookings, ensuring excellent customer service throughout the process. Ideal candidates have strong communication skills and an interest in the travel industry. They will enjoy flexible work options and opportunities for growth within the company. Training and support will be provided to help staff succeed in their roles.

Qualifications

• Strong communication skills are essential.
• Customer service experience is preferred but not required.
• Must manage time effectively and work independently.
• Comfort with computers and online systems is necessary.
• Detail-oriented with a solution-focused attitude.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information about destinations and policies.
• Maintain professional communication with clients.
• Document interactions and updates as needed.

Skills

Strong communication and interpersonal skills

Customer service experience

Time management

Comfortable using computers

Detail-oriented

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment