Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Firenze; Hybrid; EUR 20,000 - 30,000; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Collaborative team environment

Job summary

A travel industry company located in Florence, Italy, seeks a Customer Support Specialist to assist clients with inquiries and ensure a smooth booking experience. This role emphasizes strong communication and customer service skills, offering flexible scheduling and growth opportunities. Ideal candidates will be detail-oriented, able to manage their time well, and interested in travel. Training and ongoing support are provided, fostering a collaborative team environment.

Qualifications

• Strong communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information about destinations and policies.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines.
• Maintain clear documentation of customer interactions.

Skills

Strong communication skills

Customer service skills

Time management

Computer literacy

Detail-oriented

Interest in travel

Interest in travel

Job description

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

• Deliver professional, friendly, and consistent customer service

• Follow company standards and operational guidelines

• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills

• Previous customer service experience preferred but not required

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online tools

• Detail-oriented with a solution-focused mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)

• Training and ongoing support

• Growth opportunities within the travel industry

• Collaborative and supportive team environment