Booking Specialist

Travel with Jess-Costa Rica; Roma; Remoto; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Travel with Jess-Costa Rica is seeking a friendly, organized professional for a 100% remote client support role. You will respond to reservation inquiries, gather client needs, and research options to assist with bookings and confirmations.

This position emphasizes strong communication, attention to detail, and reliable service, with onboarding and ongoing professional development provided to help you succeed in a remote team environment.

Competenze

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.

Mansioni

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conoscenze

Strong communication

Interpersonal skills

Customer-focused

Organization/detail

Computer literacy

Research abilities

Follow-up skills

Reliability

Strumenti

Online platforms

Descrizione del lavoro

• We are seeking a friendly and organized person.
• Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.
• This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.
• Responsibilities Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.
• Qualifications
• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.
• Position Highlights
• 100% remote environment.
• Onboarding and training provided.
• Ongoing professional development.
• Continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment