Customer Quality & Product Audit Lead

Elica; Fabriano; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Flexible start times

Time bank system

Learning & development programs

Job summary

Elica is seeking a Customer Quality & Product Audit Manager to lead the Customer Quality Engineers team, driving product excellence from development onward and fostering continuous improvement to satisfy customers.

You will manage quality agreements, conduct audits, analyze defect data, support R&D for CTQ and DFMEA, and coordinate product audits across production sites within a global manufacturing group.

Qualifications

• At least Degree in Engineering or similar.
• Professional working proficiency in both Italian and English are a must-have.
• Strong knowledge of quality tools (8D report, 5-whys, Ishikawa, SPC, PDCA) and risk analysis tools (Design/Process FMEA).
• Strong knowledge of ISO9001 standard.
• Knowledge of SAP.
• Knowledge of data analysis and reporting tools (Power BI).
• At least 5 years in similar Quality role preferably in the manufacturing industry.
• Team Working, capability to understand and move within organizational dynamics, excellent communication and interpersonal skills, analytical and problem solving skills, customer orientation and leadership and people management will complete the profile.

Responsibilities

• Coordinate the Customer Quality Engineers Team in managing quality agreements and process audits conducted by customers at manufacturing plants.
• Conduct regular review meetings with customers to ensure alignment on quality-related topics and initiatives.
• Manage the customer complaint process end to end (containment, root cause analysis, 8D, customer response, verification of effectiveness).
• Monitor Customer Quality KPIs (PPM, warranty rate and cost, Service Call Rate, claim closure time, repeat claims, COPQ) and customer scorecards.
• Prepare monthly quality reports to update Top Management on performance and reliability of products released to the market.
• Analyze product defect data and drive corrective and preventive actions to support continuous improvement.
• Support the R&D function in ensuring compliance with quality standards specified by OEM customers or expected by the market by defining CTQ requirements and contributing to DFMEA, Design Reviews, and PFMEA activities.
• Organize and coordinate product audit activities across production sites.
• Ensure the effective execution of user testing activities during the final stages of product development (pre-series phase) to validate product quality, performance, and customer expectations.

Skills

Leadership

Analytical thinking

Communication

Team collaboration

Education

Degree in engineering

Tools

8D

5-Why's

Ishikawa

SPC

PDCA

SAP

Power BI

Job description

Elica is seeking a Customer Quality & Product Audit Manager to lead the Customer Quality Engineers team, driving product excellence from development onward and fostering continuous improvement to satisfy customers.

You will manage quality agreements, conduct audits, analyze defect data, support R&D for CTQ and DFMEA, and coordinate product audits across production sites within a global manufacturing group.