Customer quality & product audit manager

Elica Spa; Fabriano; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Incentive scheme

Flexible start times

Learning & development

Aspiration Lab access

Job summary

Elica Spa in Fabriano, Italy, seeks an experienced Customer Quality & Product Audit Manager to lead the Customer Quality department, drive product excellence from development onward, and foster a continuous improvement mindset across manufacturing and R&D.

You will coordinate quality engineers, manage end-to-end customer complaints, monitor critical KPIs, and support DFMEA, PFMEA, and OEM quality standards while developing teams under the Metalmeccanico Industria CCNL.

Qualifications

• Degree in Engineering or similar required.
• Proficiency in Italian and English is mandatory.
• 5+ years of experience in a similar quality role in manufacturing.
• Strong knowledge of ISO 9001 and quality tools (8D, 5 Whys, Ishikawa, SPC, PDCA).
• Experience with SAP, Power BI, and data reporting.
• Excellent communication, leadership, and teamwork.
• Proven ability to manage customer quality and audits.

Responsibilities

• Coordinate Customer Quality Engineers and manage customer audits.
• Lead regular review meetings with customers on quality topics.
• Oversee end-to-end customer complaints (8D, containment, root cause).
• Monitor KPIs (PPM, warranty costs, service calls) and scorecards.
• Prepare monthly quality reports for Top Management.
• Drive corrective actions with AME/R&D to improve quality.
• Support R&D to ensure OEM quality standards and CTQ definitions.
• Organize product audit activities across sites.
• Oversee user testing during pre-series development.

Skills

Italian language

English language

Leadership & people management

Analytical & problem solving

Customer orientation

Education

Engineering degree

Tools

SAP

Power BI

MS Office

Database management

Job description

• Customer Quality & Product Audit Manager

Customer Quality & Product Audit Manager

Our expertise has led us to revolutionise the traditional image of kitchen hoods. We have transformed them from simple accessories into unique design items capable of improving the quality of life of those who choose our products. We have managed this because the Elica Group is now in a class of its own in the market thanks to its experience, attention to design, refinement in the use of materials and its interest in state-of-the-art technologies that guarantee maximum efficiency and energy savings. The Company has been active since the 1970s under the chairmanship of Francesco Casoli. Over 3000 employees play their part in helping us produce about 17 million items a year between hoods and electric motors. Our production platform centres around five countries including Italy, Poland, Mexico, India and China and makes us the outright leaders in the world in the sector of hoods and among the leaders in Europe in the design, production and distribution of electric motors for hoods and heating system boilers.

We are currently in the process of recruiting a candidate to cover a position of Customer Quality & Product Audit Manager.

THE IMPACT: S/He leads the Customer Quality department, driving product excellence from the development phase onward, fostering a continuous improvement mindset, and contributing to increased customer satisfaction by proactively identifying and addressing product quality and defect-related issues.

MAIN ACTIVITIES AND ACCOUNTABILITIES:

• Coordinate the Customer Quality Engineers Team in managing quality agreements and process audits conducted by customers at manufacturing plants.
• Conduct regular review meetings with customers to ensure alignment on quality-related topics and initiatives.
• Manage the customer complaint process end to end (containment, root cause analysis, 8D, customer response, verification of effectiveness), directly handling escalations and critical customers.
• Monitor Customer Quality KPIs (PPM, warranty rate and cost, Service Call Rate, claim closure time, repeat claims, COPQ …) and customer scorecards.
• Prepare monthly quality reports to update Top Management on the performance and reliability of products released to the market.
• Analyze product defect data and, in collaboration with Manufacturing, Advanced Manufacturing Engineering (AME), and R&D teams, drive corrective and preventive actions to support continuous improvement.
• Support the R&D function in ensuring compliance with quality standards specified by OEM customers or expected by the market by defining Critical to Quality (CTQ) requirements and contributing to DFMEA, Design Reviews, and PFMEA activities.
• Organize and coordinate product audit activities across production sites.
• Ensure the effective execution of user testing activities during the final stages of product development (pre-series phase) to validate product quality, performance, and customer expectations.

• At least Degree in Engineering or similar;
• Professional working proficiency in both Italian and English are a must-have;
• Strong knowledge of quality tools (8D report, 5-whys, Ishikawa, SPC, PDCA) and risk analysis tools (Design/Process FMEA);
• Strong knowledge of MS Office Suite and database management;
• Strong knowledge of ISO9001 standard ;
• Knowledge of SAP;
• Knowledge of data analysis and reporting tools (e.g. Power BI).
• At least 5 years in similar Quality role preferably in the manufacturing industry;
• Team Working, Capability to understand and move within organizational dynamics, Excellent communication and interpersonal skills, Analytical and problem solving skills, Customer orientation and Leadership and people management will complete the profile.

Compensation & Benefits

The role offers a Level B2 classification under the CCNL Metalmeccanico Industria collective agreement , with an indicative gross annual salary (RAL) starting from € 40.000 , commensurate with experience and competencies, in addition to an incentive scheme and benefits.

Work Environment & Flexibility

Elica promotes a flexible and balanced work environment through flexible start times and a time bank system that supports individual needs.

Learning & Development

We are committed to supporting our people’s growth through structured training and development programs designed to align with different stages of seniority and enable continuous professional development.

Learning at Elica is powered by the Elica Aspiration Lab, our innovative internal hub dedicated to education, people development, and managerial growth across the Group. Through a wide range of learning opportunities, courses, and development initiatives, we encourage our people to continuously expand their skills, explore new perspectives, and unlock their potential.

To learn more about our approach to learning and development, visit .

Selection process

The selection process is designed to be clear and transparent. It typically begins with an initial CV screening. Candidates who receive positive feedback at this stage will proceed to a first interview with the Hiring Manager and/or the HR team. Following a positive outcome from the first interview, selected candidates will then be invited to a second interview round.

Feedback is provided throughout the process to ensure clarity and alignment at every stage.

Equal Opportunity, Diversity & Inclusion

Elica is committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued for their unique perspectives, experiences, and potential. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, nationality, religion, sexual orientation, disability (visible or invisible), personal beliefs, or socioeconomic background.

All our job opportunities are open to candidates belonging to protected categories, in accordance with Italian Law L. 68/99.