Customer Quality Engineer

Exide Group; Romano di Lombardia; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Meal service

Growth opportunities

Job summary

Exide Technologies is seeking a Customer Quality Engineer to bridge between customers and the plant, driving quality improvement and ensuring compliance with requirements. You will lead audits, analyze root causes, and coordinate cross-functional actions to satisfy automotive and industrial customers.

The role emphasizes problem-solving, communication, and teamwork in a fast-paced, multinational environment, with opportunities to support new product launches and continuous improvement

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Industrial Management or a related discipline.
• Experience in Quality within a manufacturing or industrial environment.
• Automotive industry experience and knowledge of APQP and PPAP are considered a strong advantage.
• Experience working with international customers and cross-functional teams in a multinational environment.
• Practical knowledge of quality tools and methodologies, including APQP, PPAP, SPC, MSA, 8D and FMEA.
• Knowledge of system, process and product auditing methodologies.
• Understanding of manufacturing processes, customer requirements and international quality standards (ISO 9001, IATF 16949 and VDA).
• Proficiency with Microsoft Office and quality management software.
• Fluent written and spoken English.
• Strong communication, customer management, teamwork, analytical and problem-solving skills, with the ability to manage priorities and drive results in a fast-paced environment.

Responsibilities

• Understand customer requirements and define appropriate preventive and corrective action plans.
• Act as the voice of the customer within the organization, promoting a customer-focused quality culture.
• Coordinate with internal departments to collect information, prepare documentation and provide customer reports.
• Manage customer claims, warranty issues and audit findings, ensuring timely investigation, root cause analysis and corrective actions.
• Prepare, support and follow up customer audits, ensuring compliance with customer expectations and quality standards.
• Conduct and support internal system, process and product audits.
• Support customer-requested testing activities, new product launches and product/process homologation projects.
• Deliver training and awareness activities related to customer requirements and quality standards.
• Monitor and report on customer quality KPIs, including PPM, warranty performance, non-conformities and claims status.
• Lead or participate in cross-functional problem-solving and continuous improvement initiatives using methodologies such as 8D, FMEA and Six Sigma.
• Act as Quality Leader for assigned customers, ensuring customer satisfaction, risk assessment and continuous quality improvement.
• Exercise the authority to stop processes or products in the event of quality-related non-conformities.

Skills

Quality mindset

Customer management

Cross-functional collaboration

Problem-solving

Communication

English proficiency

Education

Bachelor's degree in Engineering or related

Tools

APQP

PPAP

SPC

MSA

8D

FMEA

Quality software

Job description

Exide Technologies is a leading provider of advanced energy storage solutions for the automotive and industrial markets. The company designs, manufactures, and markets current and next-generation battery technologies used in a wide range of applications, serving global markets with world-class products, technical expertise, and value-added services under well-known brands.

Exide is looking for a Customer Quality Engineer, who acts as the primary link between customers and the manufacturing plant. He/She represents the voice of the customer within the organization and is responsible for ensuring customer satisfaction through effective communication, problem-solving and continuous improvement activities. The role supports the resolution of customer claims and quality issues, ensures compliance with customer requirements and quality standards, and works closely with cross-functional teams to drive operational excellence. When assigned to a specific customer, he/she may act as Quality Leader, representing the company from a quality perspective and supporting customer satisfaction, risk management and performance improvement.

Main Tasks

• Understand customer requirements and define appropriate preventive and corrective action plans.
• Act as the voice of the customer within the organization, promoting a customer-focused quality culture.
• Coordinate with internal departments to collect information, prepare documentation and provide customer reports.
• Manage customer claims, warranty issues and audit findings, ensuring timely investigation, root cause analysis and corrective actions.
• Prepare, support and follow up customer audits, ensuring compliance with customer expectations and quality standards.
• Conduct and support internal system, process and product audits.
• Support customer-requested testing activities, new product launches and product/process homologation projects.
• Deliver training and awareness activities related to customer requirements and quality standards.
• Monitor and report on customer quality KPIs, including PPM, warranty performance, non-conformities and claims status.
• Lead or participate in cross-functional problem-solving and continuous improvement initiatives using methodologies such as 8D, FMEA and Six Sigma.
• Act as Quality Leader for assigned customers, ensuring customer satisfaction, risk assessment and continuous quality improvement.
• Exercise the authority to stop processes or products in the event of quality-related non-conformities.

Requirements

• Bachelor's Degree in Engineering, Manufacturing, Industrial Management or a related discipline.
• Experience in Quality within a manufacturing or industrial environment.
• Automotive industry experience and knowledge of APQP and PPAP are considered a strong advantage.
• Experience working with international customers and cross-functional teams in a multinational environment.
• Practical knowledge of quality tools and methodologies, including APQP, PPAP, SPC, MSA, 8D and FMEA.
• Knowledge of system, process and product auditing methodologies.
• Understanding of manufacturing processes, customer requirements and international quality standards (ISO 9001, IATF 16949 and VDA).
• Proficiency with Microsoft Office and quality management software.
• Fluent written and spoken English.
• Strong communication, customer management, teamwork, analytical and problem-solving skills, with the ability to manage priorities and drive results in a fast-paced environment.

What we offer

Exide offers a multinational and dynamic environment, an attractive compensation package, company meal service and the opportunity to grow and develop within an international organization.