Customer Operations Manager I | Emea

Deel; Caserta; Ibrido; EUR 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

WeWork access

Equal opportunity and inclusive

Competitive pay

Country-adjusted benefits

Descrizione del lavoro

Deel is seeking a Customer Operations Manager I for the EMEA region, located in Caserta, Campania. This role involves managing small spend accounts and building client relationships, ensuring a high-quality customer experience.

The position requires a strong candidate with at least 2 years of client-facing experience and the ability to analyze data for actionable insights. As the face and voice of Deel, you will advocate for customers while collaborating with internal teams.

Competenze

• Minimum 2+ years of relevant, client-facing experience.
• Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Proven track record of achievement and ability to impact business outcomes.

Mansioni

• Manage a high volume of small spend accounts in your market segment.
• Identify and flag risks that could lead to customer churn.
• Build and nurture client relationships, uncovering pain points and growth opportunities.
• Ensure high-quality day-to-day customer experience and timely response to requests.
• Drive adoption of Deel features to improve retention and satisfaction.

Conoscenze

Relationship architect

Calm under pressure

Collaborative team player

Data analysis

Synthesis of complex data

Descrizione del lavoro

You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.

• Remote work flexibility
• WeWork access (optional)
• Equal opportunity and inclusive culture
• Competitive pay
• Benefits and rewards adjusted by country
• Manage a high volume of small spend accounts in your market segment
• Identify and flag risks that could lead to customer churn
• Build and nurture client relationships, uncovering pain points and growth opportunities
• Be the voice of the customer by sharing product and operational feedback with internal stakeholders
• Ensure high-quality day-to-day customer experience and timely response to requests
• Drive adoption of Deel features to improve retention and satisfaction
• Minimum 2+ years of relevant, client-facing experience
• Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship-building with calm demeanor under stress
• Quantitatively inclined with ability to draw insights from data
• Self-starter with growth mindset and high responsibility
• Proven track record of achievement and ability to impact business outcomes
• Strong analytical foundation and ability to synthesize data into actionable recommendations
• Curious and impact-driven
• relationship architect
• calm under pressure
• collaborative team player
• data analysis
• synthesizing complex data into recommendations

Customer Operations Manager I | EMEA caserta, campania, it