Customer Operations Manager Ii | Emea

Deel; Genova; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

WeWork access

Inclusive benefits and total rewards

Competitive compensation

Global exposure

Descrizione del lavoro

Deel seeks a Customer Operations Manager II for the EMEA region, based in Genova, Liguria, Italy. You will cultivate durable relationships with clients, translate outcomes into revenue growth, and advocate for clients internally to expand Deel usage.

The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a multi-country footprint, conduct regular business reviews, and feed product and ops insights

Competenze

• Minimum 4+ years of client-facing experience.
• Experience in fast-growth startup, management consulting, investment banking, or private equity.
• Strong relationship-building and calm under pressure.
• Data-savvy with ability to derive insights from complex data.

Mansioni

• Manage a diverse portfolio of accounts within the market segment.
• Identify risks to prevent churn and coordinate swift internal resolution.
• Build and maintain relationships with key stakeholders and conduct reviews.
• Represent customer voice by feeding back product and operations insights.
• Ensure high-quality, day-to-day customer experience and timely handling of requests.
• Coordinate with internal teams for timely responses and resolutions.
• Drive feature adoption to improve customer experience and retention.

Conoscenze

Client-facing experience

Data-driven problem solving

Relationship-building

Analytical mindset

Growth mindset

Insights from data

Descrizione del lavoro

As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel’s growth and transformation.

• Remote work flexibility
• WeWork access
• Inclusive benefits and total rewards
• Competitive compensation
• Global exposure
• Manage a diverse portfolio of accounts within the market segment
• Identify and flag risks to prevent churn and coordinate swift internal resolution
• Build and maintain relationships with key stakeholders and conduct regular business reviews
• Represent the voice of the customer by feeding back product and operational insights
• Ensure high-quality, day-to-day customer experience and timely handling of requests
• Coordinate with internal teams to ensure timely response and completion of requests
• Drive adoption of platform features to improve customer experience and retention
• Minimum 4+ years of relevant work experience with client-facing roles
• Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship-building skills and ability to stay calm under pressure
• Quantitatively inclined and data-savvy; able to draw insights from complex data and make actionable recommendations
• Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments
• Proven track record of achievement and delivering measurable business impact
• Strong analytical foundation with ability to manipulate and synthesize data
• Curious and motivated to make an impact
• Relationship builder
• Calm under pressure
• Data analysis
• Ability to derive insights from complex datasets
• Synthesis of numbers into actionable recommendations

Customer Operations Manager II | EMEA genova, liguria, it