Customer Experience & Field Operations Pro

RiDE; Parma; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to grow with a fast-growing project

Knowledge exchange opportunities with different industries

Smart-working position

Descripción de la vacante

RiDE is seeking a Customer Experience & Field Operations Specialist in Parma to enhance urban mobility through superior customer support. You will engage directly with customers via various channels, resolving issues and ensuring smooth operations.

The ideal candidate possesses strong communication skills, fluency in Italian and English, and a practical problem-solving attitude. This role offers smart-working flexibility and great opportunities for professional development within a fast-growing project.

Formación

• Experience in Customer Experience, Operations, and/or Mobility are a plus.
• Ability to prioritize tasks and meet deadlines.
• Practical attitude and drive to turn plans into action.

Responsabilidades

• Direct customer support via email, phone, chat, and social media.
• Handle complaints, refunds, and provide operations support.
• Identify and implement alternative last-minute solutions.

Conocimientos

Fluency in Italian and English

Good communication skills

Strong problem-solving ability

Ability to handle multiple requests

Team player

Motivation and willingness to learn

Educación

Bachelor's degree

Herramientas

Customer Service/CRM software

Descripción del empleo

RiDE is seeking a Customer Experience & Field Operations Specialist in Parma to enhance urban mobility through superior customer support. You will engage directly with customers via various channels, resolving issues and ensuring smooth operations.

The ideal candidate possesses strong communication skills, fluency in Italian and English, and a practical problem-solving attitude. This role offers smart-working flexibility and great opportunities for professional development within a fast-growing project.