Customer Care Enablement & Process Specialist

Medtronic plc; Lombardia; On-site; EUR 39,000 - 59,000; Full time

Benefits offered by this job

Flexible Benefits

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc is seeking a Customer Service specialist to support end-to-end operations, escalation follow-up, and data-driven problem solving within an assigned scope. The role emphasizes experienced customer care and cross-functional collaboration to improve service delivery.

You will use Excel and dashboards to monitor workload, trends, and actions, while contributing to a proactive, digitally enabled service model across international stakeholders.

Qualifications

• Experience in customer care or service operations.
• Ability to manage non-standard inquiries, incidents and escalations.
• Strong data interpretation and KPI awareness.
• Proficiency in Excel and dashboard tools.

Responsibilities

• Handle customer and stakeholder requests across channels within procedures.
• Escalate decisions, commitments or risks outside the role’s authority.
• Document interactions and resolution status with data quality and confidentiality.
• Support adoption of digital tools and AI-assisted solutions.
• Collaborate with cross-functional partners to resolve issues and improve processes.

Skills

Customer Care

Analytical thinking

Excel

Power BI

English

Italian

Tools

SAP

Power BI

Workflow tools

Job description

Medtronic plc is seeking a Customer Service specialist to support end-to-end operations, escalation follow-up, and data-driven problem solving within an assigned scope. The role emphasizes experienced customer care and cross-functional collaboration to improve service delivery.

You will use Excel and dashboards to monitor workload, trends, and actions, while contributing to a proactive, digitally enabled service model across international stakeholders.