Contact Representative

US Military Treatment Facilities under DHA; Vicenza; On-site; EUR 40,000 - 58,000; Full time

Job summary

US Military Treatment Facilities under DHA seeks a Contact Representative and Beneficiary Counseling and Assistance Coordinator to assist TRICARE beneficiaries in understanding and obtaining benefits. The role includes advising on health benefit options and serving as a debt collection assistance officer.

US Citizens may apply; one year of specialized experience or equivalent education is required, with a combination approach allowed to meet qualifications. This is a Direct Hire Solicitation.

Qualifications

• One year of experience as a beneficiary advocate or advisor assisting Health Care Program beneficiaries in understanding and obtaining benefits.
• Graduate-level education in a relevant field such as Business Administration, Hospital Administration or Management.
• A combination of education and experience may be used if total qualifications equal or exceed 100%.

Responsibilities

• Serve as a Contact Representative and Beneficiary Counseling and Assistance Coordinator.
• Advise beneficiaries on TRICARE benefits and how to obtain them.
• Assist with Debt Collection as needed.

Skills

Beneficiary advocacy

Customer service

Health care program understanding

Education

Graduate level education

Job description

About the Position

Serves as a Contact Representative, a beneficiary advocate and advisor providing service and assistance to Military Health System beneficiaries in understanding and obtaining benefits via the TRICARE program. Serves as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer.

This is a Direct Hire Solicitation

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience

One year of specialized experience which includes working as a beneficiary advocate and advisor providing service and assistance to Health Care Program beneficiaries in understanding and obtaining benefits via the health insurance plan. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR

Education

One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, Hospital Administration or Management.

OR

Combination of Education and Experience

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.