Clienteling Analytics Lead

Valentino; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Valentino is seeking a Clienteling Analysis Specialist in Milano to optimize client engagement across channels. You will analyze customer data, build dashboards, and support segmentation to drive personalized strategies. The role requires strong analytical skills and experience with CRM analytics in fashion or luxury sectors.

You will collaborate with Retail, Merchandising and Regional teams to translate data into actionable insights and influence management decisions with clear presentations.

Competenze

• 3-4 years of experience in CRM Analytics, Customer Analytics, Clienteling Analytics or related analytical roles.
• Previous experience within Fashion, Luxury, Retail companies is preferred.
• Strong analytical and problem-solving skills; ability to interpret large and complex datasets.
• Advanced proficiency in Microsoft Excel and PowerPoint; knowledge of SQL and BI tools is a plus.

Mansioni

• Analyze customer engagement, clienteling activities, and purchasing behaviors to identify trends, opportunities, and areas for improvement.
• Monitor clienteling performance through dashboards, reports, and KPI tracking.
• Support the development of customer segmentation and targeting analyses to drive personalized engagement strategies.
• Evaluate the effectiveness of clienteling initiatives and provide recommendations based on data insights.
• Ensure the accuracy, consistency, and reliability of customer data used for clienteling analysis.
• Manage and monitor customer assignment and portfolio management processes.
• Support the creation and maintenance of reporting tools and dashboards related to clienteling and customer engagement performance.
• Contribute to the identification of opportunities to improve clienteling processes, customer journeys, and engagement effectiveness.
• Support CRM and clienteling data integration activities to ensure data availability and reporting accuracy.
• Prepare presentations and ad hoc analyses for management and key stakeholders.
• Conduct ad hoc analyses on client base evolution, VIC performance, acquisition, retention and reactivation initiatives.
• Translate complex customer data into actionable business recommendations.
• Collaborate with other departments as Retail, Merchandising and Regional teams to understand business needs and provide analytical support.

Conoscenze

Analytical thinking

Excel

PowerPoint

Power BI

Tableau

Qlik Sense

CRM systems

SQL

Databricks

Strumenti

Power BI

Tableau

Qlik Sense

Databricks

Descrizione del lavoro

Valentino is seeking a Clienteling Analysis Specialist in Milano to optimize client engagement across channels. You will analyze customer data, build dashboards, and support segmentation to drive personalized strategies. The role requires strong analytical skills and experience with CRM analytics in fashion or luxury sectors.

You will collaborate with Retail, Merchandising and Regional teams to translate data into actionable insights and influence management decisions with clear presentations.