Client Success & Order Coordinator (Banking)

IDEMIA

Milano

In loco

EUR 30.000 - 42.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

IDEMIA Secure Transactions in Milan seeks a Customer Service professional to support the end-to-end order and logistics process for banking customers, from client specification to delivery to the Service Center.

You will manage a portfolio of banking customers, coordinate with internal teams, and ensure timely and accurate order processing and invoicing. Italian and English business fluency, plus experience with Microsoft Dynamics AX, are valued.

Competenze

Ability to build strong relationships with customers, ideally in banking or related sectors.
Ability to manage competing priorities and meet deadlines.
Business-level Italian and English.

Mansioni

Take ownership of a portfolio of customer relationships and coordinate customer-facing meetings.
Manage order process and status with Europe CS Hub, including reporting.
Communicate customer requirements across Idemia departments and chase progress.
Process customer actions using internal systems (change requests, artwork requests, complaints and NCRs).
Ensure order entries, invoices and commissions data are entered accurately and timely.
Collaborate with Key Account Manager, technical teams and Service Center to fulfill requests.
Lead communication with manufacturing sites and monitor all orders.