Flexible Customer Service & Credit Specialist – Milan

DKV Mobility

Milano

In loco

EUR 28.000 - 36.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

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Vantaggi offerti da questo lavoro

Flexible working hours

Part-time options

Home office options

Descrizione del lavoro

DKV Mobility in Milan, Italy is seeking a Customer Service Representative to support credit and risk accounts. You will handle customer communications by phone and email, process requests, maintain CRM data, monitor payments, and manage SEPA changes and cash collection.

The role welcomes part-time or full-time arrangements, with emphasis on accuracy and customer focus. Ideal candidates hold a Bachelor's degree, have 2+ years in customer service, are fluent in Italian, and possess at least B2

Competenze

Bachelor's degree.
2+ years of customer service experience.
Familiar with payment monitoring and cash collection.
Proficient in MS Office.
Excellent communication skills.
Strong customer orientation and attention to detail.
Good team player.
Italian fluency written and spoken.
English knowledge (B2).

Mansioni

Managing all correspondence with our customers by telephone and e-mail with high quality assistance level.
Processing requests and complaints (card blocking, PIN generation, shipment tracking, limit exceeding).
Maintaining the quality of customer information in a CRM.
Monitoring the payments flow.
Managing bank account change & SEPA mandate.
Performing the Cash Collection activity.