Senior Customer Service Manager – Banking Clients

IDEMIA

Milano

In loco

EUR 55.000 - 85.000

Tempo pieno

6 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura completa in un minuto — curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Descrizione del lavoro

IDEMIA Secure Transactions in Milan seeks a Customer Service Manager to lead the CS team, oversee the full order lifecycle from specification to delivery, and drive customer satisfaction. You will collaborate with internal and external partners to ensure timely, accurate service and profitable delivery of contracts.

The ideal candidate will have experience in customer service leadership within banking or related sectors and be fluent in English and Italian, with a focus on strategic

Competenze

Experience managing a small team and building strong customer relationships.
Experience in supply chain and/or purchasing.
Ability to make strategic decisions and manage competing priorities.
Strong communication in English and Italian.

Mansioni

Supervise and motivate the Customer Service Team in Milan, assign tasks and monitor performance.
Own the end-to-end order process from customer order specification to delivery to the Service Center.
Coordinate with internal departments to deliver customer requests and chase progress.
Manage order entry, invoicing and data accuracy; provide status and reports to stakeholders.
Negotiate and maintain SLA terms with customers and support contractual delivery.
Identify training needs and develop staff to maximize potential.

Conoscenze

Team management

Customer relationships

Supply chain

Strategic decision making

ERP systems

Strumenti

ERP systems

Descrizione del lavoro

The ideal candidate will have experience in customer service leadership within banking or related sectors and be fluent in English and Italian, with a focus on strategic

Ottieni la revisione del curriculum gratis e riservata.

o trascina qui il file.