Senior Customer Service Manager – Banking Clients

IDEMIA

Milano

On-site

EUR 55,000 - 85,000

Full time

14 days+

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Job summary

IDEMIA Secure Transactions in Milan seeks a Customer Service Manager to lead the CS team, oversee the full order lifecycle from specification to delivery, and drive customer satisfaction. You will collaborate with internal and external partners to ensure timely, accurate service and profitable delivery of contracts.

The ideal candidate will have experience in customer service leadership within banking or related sectors and be fluent in English and Italian, with a focus on strategic

Qualifications

Experience managing a small team and building strong customer relationships.
Experience in supply chain and/or purchasing.
Ability to make strategic decisions and manage competing priorities.
Strong communication in English and Italian.

Responsibilities

Supervise and motivate the Customer Service Team in Milan, assign tasks and monitor performance.
Own the end-to-end order process from customer order specification to delivery to the Service Center.
Coordinate with internal departments to deliver customer requests and chase progress.
Manage order entry, invoicing and data accuracy; provide status and reports to stakeholders.
Negotiate and maintain SLA terms with customers and support contractual delivery.
Identify training needs and develop staff to maximize potential.

Skills

Team management

Customer relationships

Supply chain

Strategic decision making

ERP systems

Tools

ERP systems

Job description

The ideal candidate will have experience in customer service leadership within banking or related sectors and be fluent in English and Italian, with a focus on strategic

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