Customer Service Team Lead: End-to-End Order & Ops Excellence

adapa Group; Emilia-Romagna; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

adapa is seeking a Customer Service Team Coordinator in Emilia-Romagna to manage a dedicated customer portfolio and coordinate the daily operations of the team, ensuring top-tier service and efficient order processing.

You will oversee end-to-end order cycles in the ERP, verify information, provide timely status updates, and collaborate with Sales, Finance, Production Planning, Operations and Logistics to optimise performance and customer satisfaction.

Competenze

• High school diploma or degree in Economics, Business, Languages or related field.
• 3–5 years of experience in Customer Service, Order Management or Sales Administration.
• Solid knowledge of end-to-end order management processes and ERP systems.
• Experience in manufacturing, industrial or international organisations preferred.
• Proficient with Microsoft Office, especially Excel and PowerPoint.

Mansioni

• Manage end-to-end customer order cycle from entry in ERP to delivery.
• Verify commercial, administrative and logistics information; handle amendments or exceptions.
• Provide customers with updates on order status, availability and delivery lead times.
• Handle enquiries, complaints and escalations; coordinate with relevant departments.
• Collaborate with Sales, Finance, Production Planning, Operations and Logistics.
• Coordinate daily team activities, workloads, priorities and service coverage.
• Support team with complex issues, urgent requests and escalations.
• Monitor Customer Service KPIs, deadlines and service levels.
• Identify improvement opportunities and contribute to cross-functional projects.
• Support onboarding, coaching and training within the team.

Conoscenze

Customer service

Order management

ERP systems

MS Excel

PowerPoint

English (B2+)

Team coordination

Cross-functional collaboration

Formazione

High school diploma or degree in Economics, Business, Languages or related field

Strumenti

ERP systems

Descrizione del lavoro

adapa is seeking a Customer Service Team Coordinator in Emilia-Romagna to manage a dedicated customer portfolio and coordinate the daily operations of the team, ensuring top-tier service and efficient order processing.

You will oversee end-to-end order cycles in the ERP, verify information, provide timely status updates, and collaborate with Sales, Finance, Production Planning, Operations and Logistics to optimise performance and customer satisfaction.