Senior Customer Service & Operations Manager

IDEMIA; Baranzate; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

IDEMIA Secure Transactions in Milan, Baranzate, Italy, seeks a Customer Service Manager to lead the service team, manage a portfolio of key banking customers, and ensure end-to-end order delivery from specification to service center handover.

The role emphasizes coordinating with internal departments, driving customer satisfaction, and supporting revenue opportunities through effective contract execution and performance reviews.

Competenze

• Managing a small team.
• Easily building strong relationships with customers, ideally from banking or related industries.
• Experience in supply chain and/or purchasing.
• Willingness to take strategic decisions and manage priorities.

Mansioni

• Oversee and motivate the Customer Service Team; set schedules, goals and development plans.
• Own a portfolio of customer relationships and coordinate customer-facing meetings and service reviews.
• Manage order processes, status updates and performance reporting for customers.
• Communicate requirements across IDEMIA departments to deliver customer requests and track progress.
• Use internal systems to handle change requests, artwork requests, complaints and NCRs with appropriate technical know-how.
• Ensure accurate entry of orders, invoices, specs and commissions data; support forecast accuracy with sales teams and directors.
• Lead communications with manufacturing sites and negotiate SLAs with customers and the business.

Conoscenze

Team management

Customer relationships

Supply chain

Strategic decisions

Descrizione del lavoro

IDEMIA Secure Transactions in Milan, Baranzate, Italy, seeks a Customer Service Manager to lead the service team, manage a portfolio of key banking customers, and ensure end-to-end order delivery from specification to service center handover.

The role emphasizes coordinating with internal departments, driving customer satisfaction, and supporting revenue opportunities through effective contract execution and performance reviews.