Client Success Manager — Drive Safety & Growth

Forwood Safety; Italia; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Forwood Safety is seeking a Client Success Manager for Italy who will own onboarding and successful adoption of our safety solutions. You will partner with clients to define objectives, drive value, and ensure long-term retention while expanding our platform usage.

The role requires strong relationship management, excellent communication, and the ability to lead cross-functional teams across Product, Engineering, Support, Sales and Marketing to deliver measurable outcomes.

Competenze

• Experience managing client relationships in SaaS or technology environments.
• Strong communication and stakeholder management skills.
• Fluency in English and at least one Southern European language.
• Experience implementing or supporting enterprise SaaS solutions.

Mansioni

• Lead end-to-end onboarding and implementation of Forwood solutions with timely deployment and success criteria.
• Develop and execute implementation plans with milestones and stakeholder engagement.
• Facilitate workshops, training, and enablement programs for user adoption.
• Establish measurable objectives, success metrics, and outcomes with clients.
• Serve as primary customer contact and trusted advisor for a portfolio of strategic clients.
• Build relationships with executive sponsors and operational stakeholders.
• Conduct regular success reviews to monitor progress and address challenges.
• Collaborate with Account Managers to plan and deliver quarterly business reviews.

Conoscenze

Client relationship management

Stakeholder management

Project management

Cross-functional collaboration

Communication

English proficiency

Descrizione del lavoro

Forwood Safety is seeking a Client Success Manager for Italy who will own onboarding and successful adoption of our safety solutions. You will partner with clients to define objectives, drive value, and ensure long-term retention while expanding our platform usage.

The role requires strong relationship management, excellent communication, and the ability to lead cross-functional teams across Product, Engineering, Support, Sales and Marketing to deliver measurable outcomes.