Italy Customer Success Lead — Launch & Growth

Proprli Ltd; Milano; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup in Milan

Competitive salary

Clear growth paths

Descrizione del lavoro

Proprli is launching in Italy and seeks its first Customer Success Manager to lay the foundation for success in this country. You will onboard Italian clients, train users, and build the CS function from scratch while collaborating with the CEO and European teams to tailor the approach for Italy.

You’ll work with Italian clients to maximize platform value, influence product direction, and scale support processes. This is a high-impact, launch-ready role with ownership from day one.

Competenze

• 2+ years in Customer Success, Account Management, or a client-facing SaaS role.
• An entrepreneurial mindset. You love building, not just following.
• Fluency in Italian and English.

Mansioni

• Be the first point of contact for Italian clients, guiding them through onboarding, training, and adoption
• Build the Italian Customer Success function from the ground up — processes, playbooks, and support systems, in close collaboration with our head of customer success
• Develop strong client relationships and turn customers into enthusiastic Proprli ambassadors
• Represent the voice of the customer internally to influence product development and roadmap priorities
• Lead live trainings, host webinars, and create scalable content to support growth
• Identify opportunities to increase platform usage, reduce churn, and enable expansion
• Work directly with Proprli’s CEO and country leads to define and execute local market strategy

Conoscenze

Customer success

Account management

SaaS

Entrepreneurial mindset

Fluent Italian

Fluent English

Descrizione del lavoro

Proprli is launching in Italy and seeks its first Customer Success Manager to lay the foundation for success in this country. You will onboard Italian clients, train users, and build the CS function from scratch while collaborating with the CEO and European teams to tailor the approach for Italy.

You’ll work with Italian clients to maximize platform value, influence product direction, and scale support processes. This is a high-impact, launch-ready role with ownership from day one.