Client Success Manager

Seedtag; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading ad technology company in Italy is seeking a Client Success Manager to drive revenue growth and retention. The ideal candidate will have 3-5+ years of experience in Client Success or Account Management within the AdTech or Digital Media sectors. Responsibilities include managing client relationships, implementing strategic processes, and providing data-driven insights. The position offers flexibility and a supportive culture for professional growth.

Servizi

Access to wellness programs

Ticket restaurant access

Flexible work arrangements

Online learning courses

Competenze

• 3-5+ years of experience in Client Success, Account Management, or similar roles in AdTech.
• Proven track record of leading Client Success teams.
• In-depth knowledge of the digital advertising ecosystem in Italy.

Mansioni

• Partner with Sales to identify growth and secure renewals.
• Implement client success processes and ensure SLAs are met.
• Manage executive-level relationships for major clients.

Conoscenze

Client Success Management

Account Management

Digital Advertising Knowledge

Leadership

Communication Skills

Negotiation Abilities

Strumenti

Salesforce

JIRA

Business Intelligence Platforms

Descrizione del lavoro

We’re looking for a Client Success Manager to join our team and help shape the future of contextual advertising as we continue expanding in Italy.

Who We Are

At Seedtag, we lead the way in contextual advertising with our machine learning‑powered platform. Our technology provides superior brand safety, human‑like content understanding, and advanced cookieless targeting, making ads more engaging and respectful.

Founded by two ex‑Googlers in 2014, we’ve grown to over 700 Seedtaggers across 17 countries and raised €250M to revolutionise digital advertising.

Your Challenge

• Revenue Growth & Retention: Partner with local Sales leaders to identify growth opportunities, secure renewals, and encourage additional investment from clients.

• Operational Excellence & Execution: Ensure premium service delivery by implementing and optimizing local client success processes, SLAs, and KPIs aligned with regional standards.

• Strategic Account Management: Serve as the senior contact for major clients and agencies in Italy, aligning their business goals with Seedtag’s solutions.

• Cross‑Functional Collaboration: Work closely with Sales, Operations, Product, and other internal teams to streamline execution and proactively meet client needs.

• Data‑Driven Insights & Reporting: Oversee client performance reporting and provide strategic recommendations to improve results and media effectiveness.

• Market & Competitive Intelligence: Stay up to date with advertising trends, competitors, and evolving client needs in the Italian market to strengthen Seedtag’s position.

• Advocacy & Thought Leadership: Represent Seedtag in client meetings, industry events, and forums in Italy, championing our contextual advertising approach.

What You’ll Need to Succeed

• 3‑5+ years of experience in Client Success, Account Management, or a similar role within AdTech, Digital Media, or MarTech.

• Proven track record in leading and scaling Client Success teams in a dynamic, high‑growth environment.

• In‑depth knowledge of the digital advertising ecosystem, programmatic buying, and media agencies in Italy.

• Strong record in client retention, revenue growth, and operational improvements.

• Ability to manage executive‑level relationships and influence senior decision‑makers.

• Strategic, data‑driven mindset with a solutions‑oriented approach.

• Outstanding leadership, communication, and negotiation abilities.

• Familiarity with the Italian advertising landscape, client expectations, and regulatory context.

• Experience with tools such as Salesforce, JIRA, and business intelligence platforms is a plus.

Why Join Seedtag

Growth & Opportunity: A key moment to join with vast career development prospects.

Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.

Learning & Development: Online courses in ODILO, and optional English or Spanish group classes.

Inclusive Culture: We foster a supportive environment that values personal growth.

Fun & Connection: Participate in team activities, company offsites, and more!

Additional Perks

• Gympass: Access to wellness programs and fitness classes.
• Access to ticket restaurants.

Ready to join the Seedtag adventure? Send us your CV and let’s grow together!

At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we’ll ensure a positive and accessible experience.