Client Service Officer (3 Positions Available)

Right at Home; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading home care provider in Como, Italy is seeking a Client Service Officer to coordinate care services and support clients. This role involves responding to inquiries, scheduling services, and monitoring delivery to ensure quality care. Candidates should have a relevant certificate and 1-2 years in a client-facing role. Strong communication skills and a compassionate approach are essential. Join a dedicated team committed to making a difference in people's lives.

Competenze

• Certificate III or IV in Aged Care or related field (or equivalent experience).
• Minimum 1-2 years’ experience in client-facing/admin/coordinating role.
• Current National Police Check or willingness to obtain.

Mansioni

• Respond to client inquiries and provide service information.
• Coordinate and schedule care services based on client needs.
• Monitor service delivery and follow up on client feedback.
• Support new client onboarding and assessment processes.

Conoscenze

Strong communication skills

Organizational skills

Time management

Client-first mindset

Ability to work independently

Proficiency in Microsoft Office

Compassionate demeanor

Formazione

Certificate III or IV in Aged Care or related field

Strumenti

Client management systems

Descrizione del lavoro

Client Service Officer (3 Positions Available)

NOTE: This job can longer be applied for.

Description

Are you passionate about making a real difference in people’s lives? At Right at Home, we are committed to providing exceptional in-home care and support services to seniors and adults with disabilities. We are currently looking for a Client Service Officer to join our dedicated and growing team.

As a Client Service Officer, you will be the first point of contact for clients and families. You’ll play a key role in coordinating care services, building strong relationships, and ensuring a high standard of service delivery that aligns with Right at Home’s values.

Key responsibilities include:

• Responding to client inquiries and providing accurate service information
• Coordinating and scheduling care services based on client needs
• Monitoring service delivery and following up on client feedback
• Supporting new client onboarding and assessment processes
• Maintaining client files and care documentation in compliance with company standards
• Working closely with the care team to ensure consistent, high-quality service delivery

Qualifications

• Certificate III or IV in Aged Care, Community Services, Health Administration, or a related field (or equivalent experience)
• Minimum 1-2 years’ experience in a client-facing, administrative, or coordination role (preferably in aged care or disability services)
• Current National Police Check (or willingness to obtain)
• Valid driver’s license and access to a reliable vehicle (if travel is required)
• Current First Aid and CPR certification (or willingness to obtain)

Preferred Skills

• Strong communication and interpersonal skills, with a client-first mindset
• Excellent organizational and time management abilities
• Ability to work independently and within a team
• Proficiency in Microsoft Office Suite and client management systems
• Compassionate, respectful, and professional demeanor
• Ability to adapt in a fast-paced environment and manage competing priorities
• A genuine passion for helping others and improving lives through quality care