Senior Client Advisor - Customer Experience Ambassador

FERRAGAMO; Toscana; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Ticket restaurant provided

Individual Incentive Plan

Employee Discount Program

Job summary

Ferragamo in Florence is seeking a Senior Client Advisor - CEX Ambassador to elevate client experiences on the selling floor. You will report to Store Management and lead by example, driving sales with accountability while delivering exceptional service to luxury clients.

The role emphasizes clienteling, CRM activities, and collaboration with regional teams to create memorable moments and strong client relationships.

Qualifications

• At least 3 years of previous experience in luxury fashion retail or high-end hospitality.

Responsibilities

• Transform client experience into magical moments and build long-term relationships.
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Skills

Clienteling

CRM

Leadership

Communication

Analytical thinking

Organizational skills

Italian/English fluency

Team collaboration

Tools

CRM software

Job description

RE-IMAGINA

PLAY YOUR PART. EVOLVE ICONIC.

Embrace the opportunity to enhance the Customer Experience.

At Ferragamo, we're more than just building a Brand: We’re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

The part you’ll play

You will join us in our Florence store as a Senior Client Advisor - CEX Ambassador reporting directly to the Store Management.

• Transform each client experience into magical moments, building authentic, long-term relationships.
• Lead by example on the selling floor, inspiring individual and team success while driving sales results with accountability.
• Demonstrate a deep understanding of luxury clients’ desires, needs and expectations.
• Continuously innovate by proposing fresh ideas to enhance client value and create memorable moments.

Your specific focus on Customer Experience

• Act as the store’s point of reference for Clienteling and CRM activities, monitoring client KPIs and annual targets.
• Monitor Client Advisors’ individual objectives, ensuring accountability and regular follow-up.
• Collaborate with the Regional CRM team to identify and implement strategic initiatives tailored to local store needs.
• Coordinate client activations and events, from invitation management to post-event conversion.
• Drive client acquisition, retention and VIC development by supporting and coordinating Client Advisors’ activities.
• Develop local partnerships to attract new clients and create exclusive client experiences.
• Translate client development objectives into actionable plans, ensuring team alignment and execution.

What you’ll bring

• An authentic and caring approach, with a genuine passion for luxury fashion and client experience.
• Strong communication and interpersonal skills, with the ability to understand clients’ needs and build lasting relationships.
• At least 3 years of previous experience in luxury fashion retail or high-end hospitality, with hands-on experience in clienteling and CRM activities.
• Good knowledge of CRM tools and client development, including acquisition, retention and relationship management.
• Natural leadership skills, with the ability to guide, motivate and engage the team, leading by example.
• A proactive and analytical mindset, with the ability to identify opportunities, monitor KPIs and drive initiatives.
• A collaborative attitude and strong organisational skills.
• Fluency in Italian and English; additional languages are a plus.

Compensation & Benefit

• Gross salary range: €35.000 - €45.000
• Ticket restaurant provided
• Individual Incentive Plan
• Employee Discount Program

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.