Casino Slot Operations Supervisor

Royal Caribbean Group; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group seeks a Slot Manager to supervise the slot machine, arcade, and gym servicing teams across our shipboard venues. You will ensure professional guest service and smooth operation while coordinating technicians and staff.

You will lead safety-compliant maintenance, train crew, and manage performance in a dynamic, international environment, ensuring guest satisfaction and efficient operations onboard.

Competenze

• Experience supervising slot technicians in large guest-facing environments.
• Formal training in repair and troubleshooting of electrical/mechanical/electronic equipment.
• Ability to read safety rules and mechanical drawings.
• Proven customer service skills for guest interaction.
• Ability to supervise an international team and coach staff.

Mansioni

• Supervise and coordinate the slot machine, arcade and gym servicing functions and staff.
• Ensure courteous and professional service to guests and resolve issues.
• Maintain safety and compliance with company policies and procedures.

Conoscenze

Supervisory experience

Electrical repair

Mechanical repair

Electronic repair

Customer service

Communication

Disciplinary coaching

Mathematical ability

Currency counting

Team leadership (international)

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

Descrizione del lavoro

Royal Caribbean Group seeks a Slot Manager to supervise the slot machine, arcade, and gym servicing teams across our shipboard venues. You will ensure professional guest service and smooth operation while coordinating technicians and staff.

You will lead safety-compliant maintenance, train crew, and manage performance in a dynamic, international environment, ensuring guest satisfaction and efficient operations onboard.