Slot Manager

Royal Caribbean Group; Como; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Slot Manager to supervise and coordinate the casino slot machine, arcade, and ShipShape gym equipment servicing teams aboard our ships. The role ensures guests receive courteous and professional service.

Candidates should have supervisory experience in casino environments, formal repair training, and strong IT skills. You will lead an international team, enforce safety, and mentor staff to maintain high standards at sea.

Competenze

• Supervisory experience in a casino environment is required.
• Formal training in repair and troubleshooting of electrical/mechanical/electronic equipment.
• Ability to read safety rules and instructions for tools and equipment.
• Excellent customer service skills and professional guest interaction.
• Ability to supervise an international team and motivate staff.
• Proficiency with Excel and Word.
• Completion of high school or equivalent preferred.

Mansioni

• Oversee slot technicians, arcade and ShipShape gym equipment servicing teams.
• Ensure courteous, professional guest service and issue resolution.
• Communicate with department heads and shipboard staff to coordinate maintenance.
• Monitor safety compliance and enforce policies.
• Manage scheduling and disciplinary actions as needed.

Conoscenze

Supervisory experience

Customer service

Communication

Mathematical aptitude

Team leadership

Formazione

High school diploma

Strumenti

Excel

Word

Descrizione del lavoro

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment

preferred.

• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance

of tools and equipment, and methods and procedures in mechanical

drawings.

• Proven customer service skills to interact appropriately with guests in a

considerate, professional and positive manner by showing concern and

listening actively.

• Ability to communicate tactfully with guests, department heads and

shipboard employees to resolve problems and negotiate resolutions.

• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and

compute slot machine percentages.

• Ability to learn and utilize knowledge of policies and practices involved in

the human resources function. Ability to supervise an international team of

Slot Technicians in a positive and productive manner by motivating,

developing and managing employees as they work. Ability to utilize and

administer the disciplinary action process through coaching and counseling

to improve performance or recommend termination of employment.

• Working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word.

• Completion of high school or basic education equivalency preferred.