Cargo Supervisor

Lufthansa Group; Roma; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Lufthansa Cargo AG in Rome seeks a cargo operations supervisor to oversee load planning, freighter handling, and customer liaison, ensuring safe, efficient service.

You will coach GHA and LCAG staff, monitor subcontractor performance, and drive service improvements while upholding strict safety and security standards.

English and Italian fluency are required; German is a plus. A high school diploma and CHM/GOM qualification are preferred.

Competenze

• Must have a high school diploma or GED.
• Logistics/airfreight experience is desirable.
• Fluent English and Italian; German a plus.

Mansioni

• Ensure efficient and safe load planning.
• Oversee smooth freighter handling.
• Act as a key contact for LCAG stakeholders and customers.
• Supervise timely airmail handling.
• Lead service recovery when challenges arise.
• Support operational excellence through invoice checks.
• Hold regular meetings with GHA to review and enhance service performance.
• Monitor subcontractor performance, report deviations, and initiate corrective actions.
• Maintain and analyze performance data.
• Act as GHA contact for irregularities, escalation, and emergencies.
• Ensure strict compliance with safety and security procedures.
• Make operational decisions when needed or in supervisor's absence.
• Supervise, coach, and develop GHA and LCAG staff, conducting spot checks.
• Optimize staffing, prepare schedules, authorize overtime.
• Provide regular feedback to management and implement operational improvements.

Conoscenze

Fluent English

Fluent Italian

German a plus

Strong communication

Safety & security mindset

Customer-focused attitude

Team player

Reliable, committed, and professional

Formazione

High school diploma/GED

CHM/GOM qualification

Strumenti

MS Office

Descrizione del lavoro

Play a vital role in ensuring smooth cargo and mail operations. Oversee handling processes, coach teams, and serve as the key contact for customers and partners. If you're ready to lead, solve challenges, and help deliver excellence every day, we want you on our team!

Tasks

What you'll do:

• Ensure efficient and safe load planning
• Oversee smooth freighter handling
• Act as a key contact for LCAG stakeholders and customers
• Supervise timely airmail handling
• Lead service recovery when challenges arise
• Support operational excellence through invoice checks

• Hold regular meetings with GHA to review and enhance service performance
• Monitor subcontractor performance, report deviations, and initiate corrective actions
• Maintain and analyze performance dataAct as GHA contact for irregularities, escalation, and emergencies
• Ensure strict compliance with safety and security procedures
• Make operational decisions when needed or in supervisor's absence
• Supervise, coach, and develop GHA and LCAG staff, conducting spot checks
• Optimize staffing, prepare schedules, authorize overtime
• Provide regular feedback to management and implement operational improvements

Requirements

The ideal candidateshould meet the following requirements:

• High school diploma/GED
• Logistics/airfreight experience desirable
• Fluent in English & Italian (German a plus!)
• CHM/GOM qualification
• Computer skills (MS Office)
• Strong communication
• Safety & security mindset
• Customer-focused attitude
• Reliable, committed, and professional
• Team player
• Valid driver's license

Information regarding the compensation package for this position will be provided during the recruitment process, in accordance with applicable pay transparency regulations. The final offer will be determined based on the candidate's professional experience, skills, and career background.

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.