Airfreight Operations Supervisor

Lufthansa Group; Roma; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Lufthansa Cargo AG in Rome seeks a cargo operations supervisor to oversee load planning, freighter handling, and customer liaison, ensuring safe, efficient service.

You will coach GHA and LCAG staff, monitor subcontractor performance, and drive service improvements while upholding strict safety and security standards.

English and Italian fluency are required; German is a plus. A high school diploma and CHM/GOM qualification are preferred.

Competenze

• Must have a high school diploma or GED.
• Logistics/airfreight experience is desirable.
• Fluent English and Italian; German a plus.

Mansioni

• Ensure efficient and safe load planning.
• Oversee smooth freighter handling.
• Act as a key contact for LCAG stakeholders and customers.
• Supervise timely airmail handling.
• Lead service recovery when challenges arise.
• Support operational excellence through invoice checks.
• Hold regular meetings with GHA to review and enhance service performance.
• Monitor subcontractor performance, report deviations, and initiate corrective actions.
• Maintain and analyze performance data.
• Act as GHA contact for irregularities, escalation, and emergencies.
• Ensure strict compliance with safety and security procedures.
• Make operational decisions when needed or in supervisor's absence.
• Supervise, coach, and develop GHA and LCAG staff, conducting spot checks.
• Optimize staffing, prepare schedules, authorize overtime.
• Provide regular feedback to management and implement operational improvements.

Conoscenze

Fluent English

Fluent Italian

German a plus

Strong communication

Safety & security mindset

Customer-focused attitude

Team player

Reliable, committed, and professional

Formazione

High school diploma/GED

CHM/GOM qualification

Strumenti

MS Office

Descrizione del lavoro

Lufthansa Cargo AG in Rome seeks a cargo operations supervisor to oversee load planning, freighter handling, and customer liaison, ensuring safe, efficient service.

You will coach GHA and LCAG staff, monitor subcontractor performance, and drive service improvements while upholding strict safety and security standards.

English and Italian fluency are required; German is a plus. A high school diploma and CHM/GOM qualification are preferred.