Cargo & Logistics Supervisor — Lead Ops & Customer Liaison

Lufthansa Cargo; Roma; In loco; EUR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Lufthansa Cargo in Rome, Italy, is seeking an experienced operations supervisor to oversee load planning and freighter handling, acting as the main contact for LCAG stakeholders and customers. You will coach teams, monitor subcontractor performance, and drive service improvements, ensuring safety and compliance.

The role requires strong leadership, English and Italian fluency, and a customer-focused mindset. German is a plus, and a valid driver’s license is expected for on-site operations.

Competenze

• High school diploma or GED required.
• Logistics or airfreight experience desirable.
• Fluent English and Italian; German a plus.

Mansioni

• Ensure efficient and safe load planning.
• Oversee smooth freighter handling.
• Act as key contact for LCAG stakeholders and customers.
• Lead service recovery and continuous improvement.
• Supervise, coach, and develop staff; conduct spot checks.
• Prepare schedules and authorize overtime.
• Monitor subcontractor performance and address deviations.
• Maintain and analyze performance data.

Conoscenze

Leadership

Communication

Teamwork

Safety mindset

Customer focus

Bilingual English & Italian

German a plus

MS Office

Formazione

High school diploma/GED

Strumenti

MS Office

Descrizione del lavoro

Lufthansa Cargo in Rome, Italy, is seeking an experienced operations supervisor to oversee load planning and freighter handling, acting as the main contact for LCAG stakeholders and customers. You will coach teams, monitor subcontractor performance, and drive service improvements, ensuring safety and compliance.

The role requires strong leadership, English and Italian fluency, and a customer-focused mindset. German is a plus, and a valid driver’s license is expected for on-site operations.