Bilingual Vehicle Tech Support & Training Specialist

Gwm Italia; Varese; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

GWM Italia is seeking a technically skilled professional to support dealers with online and offline technical issues, input system requirements, and participate in training development. The role also involves tools verification, data management, and maintaining a technical case database.

The candidate should have a bachelor degree in vehicle engineering, at least 5 years in aftersales/technical support or R&D, and be fluent in English and Italian.

Competenze

• Bachelor degree in vehicle engineering or related field preferred.
• tAt least 5 years of working experience in vehicle aftersales service, technical support or vehicle R&D.
• Fluent in English and Italian.
• Strong organizational, attention to detail, punctuality, and problem-solving abilities.
• Ability to work independently and manage priorities in a dynamic environment.

Mansioni

• Deal with dealers' online and offline technical problems.
• Responsible for technical support system requirement input.
• Participate in the development of training courses, edited PPT courseware, and participate in after-sales technical training.
• Responsible for the verification and recommend of special tools and diagnostic instruments.
• Follow-up and management of technical data.
• Responsible for the establishment of technical case database.
• Monitor and solve market quality issue.
• Responsible for handling and improving quality problems.

Conoscenze

English fluency

Italian fluency

Organizational skills

Problem-solving

Independent worker

Formazione

Bachelor degree in vehicle engineering or related field

Strumenti

MS Office

Descrizione del lavoro

GWM Italia is seeking a technically skilled professional to support dealers with online and offline technical issues, input system requirements, and participate in training development. The role also involves tools verification, data management, and maintaining a technical case database.

The candidate should have a bachelor degree in vehicle engineering, at least 5 years in aftersales/technical support or R&D, and be fluent in English and Italian.