Customer Service Representative II - Fluent English and French

Momentive; Lombardia; On-site; EUR 35,000 - 51,000; Full time

Job summary

Momentive is seeking a Customer Service Representative II fluent in English and French to work on-site five days a week. You will independently manage an assigned customer portfolio and execute the full order-to-cash process, ensuring satisfaction and alignment with business goals.

You will collaborate with Sales, Demand Planning, Logistics, and Quality, analyze SAP reports, handle inquiries and non-conformances, and support colleagues as needed.

Qualifications

• Bachelor’s degree or equivalent experience in customer service or related field.
• Fluent in English and French with strong written and verbal communication.
• Experience in order management or customer service is preferred.

Responsibilities

• Process order-to-cash from receipt to delivery and invoicing across channels.
• Manage customer order portfolio independently and ensure policy compliance.
• Serve as front-line contact for product, quality, and supply chain inquiries.
• Keep clients informed and proactively support service levels.
• Analyze SAP reports to identify and resolve open issues.
• Collaborate with Sales, Demand Planning, Logistics, and Quality teams.
• Handle non-conformances/claims, returns and debit/credit notes.
• Act as backup for colleagues and build customer trust through clear communication.
• Contribute to continuous improvement of order management processes.

Skills

English fluency

French fluency

Communication skills

Multitasking

Teamwork

Problem solving

Microsoft Office

Education

Bachelor’s degree

High School Diploma with experience

High School Diploma with 7+ years

Tools

SAP/SD module

EDI & order systems

Job description

Customer Service Representative II - Fluent English and French

Prime contact of the company toward the customer for order-related activities. The Customer Service Representative independently manages an assigned portfolio and is accountable for the execution of the order-to-cash process, ensuring customer satisfaction, operational excellence, and alignment with business objectives. Please note that this role requires on-site presence five days per week, Monday through Friday. This position is open to candidates belonging to protected categories under Law 68/1999.

Responsibilities

• Efficiently and independently process order-to-cash from order receival through different channels (email, web order, EDI), to order confirmation to delivery and invoicing
• Manage customer order portfolio independently, ensuring accurate execution and compliance with company policies
• Act as front-line business contact for product, quality, and supply chain inquiries
• Keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues
• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality and other departments
• Receive, enter, and manage customer non-conformances/claims, including returns and debit/credit note management
• Being the backup for colleagues
• Build sustainable customer trust through proactive communication

Qualifications

• Bachelor’s degree with 0–3 years of relevant work experience; OR High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field; OR High School Diploma with 7+ years of work experience
• Fluency in English, with effective written and verbal communication skills
• Fluency in French, with effective written and verbal communication skills
• Working knowledge of Microsoft Office
• Strong written and verbal communication skills
• Ability to manage multiple priorities and adjust priorities based on customer and business needs
• Ability to work effectively in a dynamic, multicultural environment
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution
• Ability to work collaboratively within a team and independently when needed

Preferred Qualifications

• Experience in the chemical industry
• Master’s degree
• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems
• Experience supporting customers or managing customer relationships
• Demonstrated commitment to continuous learning and development

What We Offer

Base Pay Range: €34,700 - €50,820 Compensation for this role will be competitive and aligned with market practices in the respective location and, where applicable, with the provisions of the applicable National Collective Labor Agreement (CCNL), including relevant sector agreements (e.g., the Chemical Industry agreement or, for executive roles, the agreement for Executives of Companies Producing Goods and Services in Italy). Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable, country-specific salary ranges will be communicated during the hiring process in line with local pay transparency regulations.

This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance.

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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